We have an exciting opportunity within our Quality Improvement & Service Transformation Team and are seeking individuals with experience of working within continuous quality improvement.
You will work as part of a dynamic team across the four acute sites in Hywel Dda on specific projects identified by the Quality Improvement & Service Transformation Team.
Job Summary/ Purpose:
To assist in the development and delivery of improvement and transformational change projects with the aim of achieving high quality care.
To assist in the development of project/improvement plans as appropriate and to support on the implementation of specific tasks for the Quality Improvement and Service Transformation Team as delegated.
To lead on the testing of changes through PDSA methodology as appropriate.
To be able to demonstrate measurable impact of test of change and be able to communicate this impact.
This role will incorporate the implementation of new ways of working which will require an understanding of change process and of the roles involved in this process.
The overriding purpose of the role is to support the provision of the highest quality patient care through personal actions and continuous improvement.
Responsible for supporting the development of project/improvement plans for the delivery of specific projects within the Quality Improvement and Service Transformation Team for implementation across the Health Board.
To ensure that specific projects assigned meet key milestones and timescales.
To lead, motivate, engage and guide staff involved in the project ensuring regular communication is made, feedback is obtained, meetings are held, minutes kept, appropriate reports are presented and agreed actions are implemented.
To ensure that all key stakeholders are represented and engaged as the project moves forward and to take into account their views.
To demonstrate the benefits of projects across the Health Board and to report regularly on the progress by providing reports and updates.
To identify and obtain a full understanding of the background to the project using multiple improvement strategies.
To support individuals and team to undertake improvement projects using robust improvement methodologies.
Able to autonomously prioritise and plan workload to meet deadlines, often in a pressurised environment.
To assist in the planning and implementation of the project output ensuring that effective communication is maintained with clinical and managerial staff to sustain full co-operation throughout the projects.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Hywel Dda University Health Board is on a very exciting journey of continuous quality improvement. Over the past few years, we have invested in developing our skill set and capability to make a real and sustainable difference in quality for our service users, families, carers and staff.
Collaboration with the operational and clinical teams as well as an ability to communicate effectively is an essential part of this role.
The successful candidate will have excellent communication, motivational and quality improvement skills whilst being able to support teams to improve and hold patient care at the heart of their work.
This is a Health Board wide post, base to be confirmed following appointment.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 23/07/2026.
