Job Summary:
The Junior MDM Analyst delivers managed services within SLA as defined in client's statement of work
using Calero software solutions.
Responsibilities:
- Process requests from our customers in a way that will delight them
- Maintain market data inventory accurately using Calero’s cutting edge MDM software
- Reconcile and process vendor invoices for payment; investigate and resolve any cost
discrepancies
- Prepare, verify and distribute reports
- Support development and maintenance of bespoke client functionality
- Co-ordinate software updates within our global team, including internal testing
- Assist Customer in User Acceptance Testing
- Contribute to and participate in regular service review meetings or conference calls with
customers and relevant staff members
- Monitor and report on a regular basis, regarding Service Level Agreement metrics
- Continuously review and audit existing processes to ensure effective performance and
compliance with mutually agreed requirements and control procedures
- Promote the managed service activities, new features and projects that may benefit the
customer and increase revenues
- Become a subject matter expert in the assigned customer’s profile of market data services with a
specific focus on their business
- In collaboration with team members, demonstrate the value of our solutions to our customer and
ensure that the managed service meets and exceeds their expectations
- Own all relevant documentation, including customer process documents, keeping them up to
date
- Raise a Help Desk ticket for any system issue and manage ticket to resolution
- Perform related duties as assigned by supervisor
- Maintain compliance with all company policies and procedures
- Evaluate process and automate whenever possible
- Conduct regular client meetings
- Answer questions during meetings, providing further background and detail
Education:
- Bachelors Degree or equivalent experience in an analytical field (preferred)
- Experience in analyzing data sets
Experience and Training:
- A previous role working in an office/professional environment (like an internship) where they
were involved in using Excel
Technical Knowledge:
- Data entry knowledge
- Excellent at writing formal emails
- Basic SQL knowledge is preferred but not essential
- Confident with customer facing role
- Excellent verbal and written communication skills, including ability to effectively
communicate with internal and external customers
- Strong organizational skills and time keeping
- Good overall computer proficiency (MS Office – Word, Outlook, etc.)
- Must be able to meet deadlines, while maintaining a positive attitude and providing
exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters
of instructions given, prescribed routines, and standard accepted practices
Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.
