Are you good with people and good at recommending the additional work that needs doing?
Our front desk runs the day, and we’re looking for someone who can do both halves of the job well. Look after customers, book the work in and keep everything organised, but also have the confidence to recommend the right work and convert it.
Our technicians find genuine jobs on these cars every day; we need someone who can present them honestly and keep our customers safe on the road.
If you’re organised, good with people, and not shy about recommending work that keeps customers safe, this is your kind of role.
WHAT YOU GET
- A guaranteed basic of £32,000 to £36,000, dependant on experience.
- Monday to Friday, so your weekends are your own
- Full training. We teach you the cars, you bring the people skills
- Room to grow, from advisor up to running the front of house
- 28 days holiday, pension, staff discount, uniform, free parking and EV charging, team nights out
- Modern premises, decent kit, and a team worth working with
ABOUT US
Fitch Autos is an established independent garage in Brownhills with a name local drivers have trusted for years. We specialise in premium and specialist vehicles, including Jaguar Land Rover, Porsche, Mercedes, BMW and Audi, and we take on the complex diagnostic and fault-finding work that a lot of garages would rather pass on.
The work is done to main-dealer standard without the main-dealer bill, which is why customers keep coming back and why our Google reviews speak for themselves. We’ve built our reputation by doing the job properly and looking after people. Behind the scenes the place runs on solid systems and clear processes, so leads don’t get lost and good work gets noticed. We’re growing, and this role is part of that.
THE ROLE
Run the front desk and own the customer from booking to handover. Take enquiries, build jobsheets, manage the diary and keep customers updated through the day. When the technicians find work on a car, present it clearly, give honest advice, and follow it up until it’s a yes or a clear no.
You’re always recommending something worth doing, not pressure-selling, so the work you convert keeps people safe and their cars reliable. The quote-building and parts are handled by the team, so you can focus on the customer.
WHO WE WANT
- Organised and calm under a busy desk, but driven to hit a target
- Good with people face to face and confident on the phone
- Comfortable recommending work and following it up
- Clear, honest communicator customers trust
- Keen to learn and easy to coach
HOW TO APPLY
Send your CV and a short note to [email protected] by the 26th June 2026. We move quickly for the right person, so don’t sit on it.
Job Type: Full-time
Pay: £32,000.00-£36,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Experience:
- automotive: 3 years (required)
Work Location: In person
