Company: Care and Horizon Ltd
Location: Willesden, London
About the Role
Care and Horizon Ltd traded as Luma Education is looking for a highly organised and detail-oriented Center Administrator to join our team at the Willesden center. This is a pivotal role within our Center management team, responsible for the smooth day-to-day running of the center — from reception and diary management to financial administration and record-keeping. You'll be the first point of contact for students, parents, and staff, and a key part of ensuring an efficient, welcoming, and well-run environment for everyone who walks through our doors.
If you're passionate about education, thrive on staying organised, and enjoy being the person who keeps things running smoothly behind the scenes, we'd love to hear from you.
Key Responsibilities
Reception & Communication
- Answer and manage incoming calls professionally, directing queries to the right team members
- Take accurate messages and respond to routine enquiries in a timely manner
- Act as the primary point of contact for student, parent, and staff enquiries
Appointment & Diary Management
- Coordinate and book appointments for staff and parents
- Manage calendars to avoid scheduling conflicts and ensure efficient use of team time
Financial Administration
- Assist with basic financial tasks, including processing invoices, tracking petty cash, and supporting budget monitoring
- Prepare simple financial summaries as required
Support for Universal Credit Parents
- Act as a point of contact for parents in receipt of Universal Credit, addressing enquiries with empathy and professionalism
- Assist in scheduling appointments related to employment, training, or childcare support
- Maintain accurate records of interactions in line with data protection and confidentiality policies
Enrolment & Records Management
- Coordinate enrolment processes and maintain up-to-date student records
- Organise and maintain physical and electronic filing systems, ensuring documents are stored securely and are easily retrievable
- Archive outdated records in line with organisational policy
General Administrative Support
- Support the preparation and distribution of educational materials and communications
- Help organise center events, meetings, and workshops
- Maintain office supplies inventory and manage procurement
- Provide general admin support including photocopying, scanning, and preparing correspondence
- Ensure office equipment is well-maintained
What We're Looking For
- Proven experience in an administrative role, ideally within education or a related field
- Excellent organisational skills and the ability to multitask
- Strong written and verbal communication skills
- Proficiency in MS Office and general database/record-keeping systems
- Ability to handle confidential information with discretion
- A proactive, customer-service-oriented approach to problem-solving
- High school diploma required; further education in administration or education is a plus
Why Join Care and Horizon Ltd
You'll be part of a supportive team dedicated to making a genuine difference in students' lives, with the opportunity to grow your skills in a dynamic, people-focused environment.
Overview
We are seeking a dynamic and organized Center Admin to join our team and ensure the smooth operation of our center. This vital role involves managing administrative tasks, supporting daily operations, and providing excellent service to visitors and staff alike. The ideal candidate will be energetic, detail-oriented, and possess strong organizational skills to help create an efficient and welcoming environment. As a Center Admin, you will play a key role in maintaining the flow of communication, managing records, and supporting team members with their administrative needs.
Responsibilities
- Greet visitors, clients, and staff with professionalism and courtesy, ensuring a positive first impression.
- Manage incoming calls with excellent phone etiquette, directing inquiries to the appropriate departments or personnel.
- Maintain organized records through data entry, filing, and updating databases using Microsoft Office, Google Workspace, and QuickBooks as needed.
- Assist with scheduling appointments, meetings, and events to ensure smooth daily operations.
- Support office functions by handling correspondence, preparing reports, and managing supply inventory.
- Perform clerical tasks such as photocopying, scanning, and mailing documents efficiently.
- Ensure the center remains organized by maintaining cleanliness and orderliness of common areas.
Requirements
- Proven office experience with strong organizational skills and attention to detail.
- Proficiency in computer skills including Microsoft Office Suite (Word, Excel), Google Workspace (Gmail, Docs).
- Previous administrative experience or clerical experience is highly preferred.
- Excellent phone etiquette with the ability to communicate clearly and professionally.
- Strong typing skills for efficient data entry and document preparation.
- Familiarity with office equipment such as printers, scanners, and fax machines.
- Ability to multitask effectively in a fast-paced environment while maintaining accuracy.
Join us as a Center Admin and be part of a vibrant team dedicated to creating an efficient and welcoming environment! Your organizational talents will help keep our center running smoothly while providing exceptional support to our community.
Pay: £13.00-£20.00 per hour
Work Location: In person
