Contract type: permanent
Working hours: full-time (08:00 - 17:30 Monday to Friday)
We are looking for a driven and motivated Customer Excellence Manager to join our team to consistently deliver positive, efficient, and reliable experience for our customers, by resolving queries, processing requests accurately, and acting as the first point of contact between the customer and the business.
You will take a function with strong foundations and develop it into a structured, disciplined, and scalable customer service operation that supports growth over the next three years. You will have real ownership, visibility, and impact, working closely with the Operational Management Team to ensure customer service delivery directly contributes to increase in gross profit, improved profitability, operational efficiency, and stronger commercial performance.
You will be expected to get hands-on, lead a team of three direct reports, manage escalations, improve customer experience, and build the systems and processes needed for long-term success. You will be empowered to challenge, improve, and build a function that supports the business as it scales, and be responsible to directly impact an increase in gross profit.
In return, we offer a competitive salary, holidays that increase with length of service, a collaborative and engaging working environment, pension salary sacrifice and so much more.
To apply, please submit your CV and Supporting Statement, addressing the requirements outlined in the job description, by Monday 24th August.
For a copy of the job description, please follow this link Level 4 - Customer Excellence Manager .pdf
