Superdrug Hayes
Part Time
Pay: £13.45
Permanent
S.I.A License Required
Main Duties
To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
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To protect customers and colleagues from physical and verbal abuse
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To deter violence and public order offences
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To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
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To deter till snatchers, trolley push outs and other bulk thefts
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To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
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Dealing with any difficult situations that arise in a safe and professional manner
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To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
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Monitoring the store CCTV where appropriate
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Complete retrospective CCTV reviews focusing on shrinkage
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To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.
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To understand and always implement the ‘Ways of Working'
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Liaise with the store management teams giving clear and concise feedback
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Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
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Completing reports by recording observations, information, occurrences and surveillance activities using SMART
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Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
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To report all incidents fully by the end of the shift using the SMART system
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To wear and activate BWCCTV in accordance with company procedures
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Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What we are looking for
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Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
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A full five year check-able employment / education history
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Experience of delivering Customer Service
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Excellent communication skills are required both written and verbal
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Adaptable communication style to meet the needs of different people groups
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Ability to work in a fast moving services business
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Capability in the use of technology
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Good attention to detail
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High level of enthusiasm and passion
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Previous experience in a similar role is desirable but not essential
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Public Space Surveillance SIA licence is desirable but not essential
