We are looking for a commercially focused and creatively driven Ecommerce Trading & Content Coordinator to join our Ecommerce team at our Old Street Head Office. In this exciting role, you’ll help shape the online customer journey across the OFFICE website, driving sales through engaging content, strong visual merchandising, and data-led trading decisions.
You’ll play a key role in the day-to-day trading and content management of the OFFICE website, ensuring products, campaigns, promotions and navigation are fully optimised to deliver the best possible customer experience and commercial performance.
Working closely with Creative, Buying, Marketing and Merchandising teams, you’ll own onsite updates, promotional execution, reporting and visual merchandising activity across the site.
- Managing homepage updates, landing pages, banners and navigation changes across the OFFICE website
- Coordinating onsite content and campaign briefings through Trello
- Planning and executing weekly homepage refreshes alongside creative and buying teams
- Managing onsite visual merchandising using Attraqt/Fredhopper
- Optimising search, facets, redirects and customer journey functionality
- Supporting SEO updates, category creation and seasonal launches
- Monitoring daily trade performance and producing actionable reports
- Analysing customer behaviour using GA, Content Square and onsite analytics tools
- Supporting promotional activity, trading initiatives and online campaigns
- Producing weekly competitor analysis across UK and international markets
- Working collaboratively with Buying and Merchandising teams to maximise stock availability and sales opportunities
- Previous experience within ecommerce or fashion retail
- A strong visual merchandising eye and understanding of customer journey
- Excellent organisational and time management skills
- Commercial awareness with a proactive, analytical mindset
- Strong communication skills and a collaborative approach
- Confidence using Excel, Word and PowerPoint
- An awareness of current fashion and retail trends
- The ability to balance creativity with data-driven decision making
• Commercially aware with strong visual merchandising focus and the ability to maximise sales and profit opportunities. • Experience in fashion retail and a creative eye for detail. • Knowledge of Excel, Word and PowerPoint • Good communication and excellent team player. • Highly commercial with strong awareness of fashion trends • This role requires exceptional organisational skills, ability to be a proactive self-starter and strong time management skills. • Has a creative flare and is able to be confident to propose solutions to problems. • Able to make decisions based on best practice, analysis, and current trends.
