Turkish-Speaking Customer Support Agent
We are looking for a motivated and customer-focused Turkish-Speaking Customer Support Agent to join our team.
You will be responsible for providing professional and efficient support to Turkish-speaking customers, ensuring a smooth and positive experience across all customer interactions.
Key Responsibilities
- Build and maintain strong relationships with Turkish-speaking VIP customers.
- Communicate with VIP customers proactively via phone calls, email, and other communication channels.
- Make regular outbound calls to VIP customers to maintain engagement and provide personalised support.
- Respond to customer enquiries and requests promptly and professionally.
- Understand individual customer needs and provide tailored solutions.
- Monitor player activity and identify opportunities to improve customer satisfaction, engagement and retention.
- Handle VIP customer issues and complaints efficiently.
- Work closely with Customer Support, Payments, CRM and other departments to ensure a seamless customer experience.
- Maintain accurate records of customer interactions and follow company procedures.
- Ensure all communication and activities comply with company policies and responsible gaming requirements.
Requirements
- Fluent in Turkish, both written and spoken.
- Previous experience in customer service, account management or a similar role is preferred.
- Comfortable making outbound calls and communicating with customers proactively.
- Strong relationship-building and customer service skills.
Pay: £35,000.00-£50,000.00 per year
Work Location: In person
