Location: Tandragee
Pay: £15.00 per hour
Contract: Maternity Cover - 1 year
Hours:
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Monday to Thursday: 9:00am-5:00pm
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Friday: 9:00am-4:00pm
We are recruiting a highly organised and enthusiastic Tours, Online Shop & Events Coordinator to join the Tayto team in Tandragee on a 1-year maternity cover contract.
Reporting to the Tayto Marketing Director, this is a varied, hands-on role with responsibility for the day-to-day management of Tayto Tours, online shop orders, trade shows, local events and consumer enquiries.
Benefits of the Role
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Monday to Friday working hours
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Early finish on Fridays
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Opportunity to work in a varied role supporting the Tayto brand
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Responsibility for a team of up to five Tour Guides
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Involvement in major trade shows, exhibitions and local events
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Mix of customer service, events, online retail and operational responsibilities
Key Responsibilities
Tayto Tour
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Manage the day-to-day activities of a team of up to five Tour Guides
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Manage the tour booking system, visitor bookings and group communications
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Help maximise tour capacity and ensure visitors receive an excellent experience
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Step in as a Tour Guide when required
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Manage tour supplies including products, merchandise, PPE and headsets
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Work with colleagues to ensure Health & Safety requirements are followed
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Support the continued delivery of a high-quality visitor experience
Events & Exhibitions
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Coordinate Tayto Group trade shows and exhibitions, including the Balmoral Show
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Manage bookings, logistics, set-up, staffing and attendance
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Represent Tayto as a brand ambassador at events
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Complete post-event evaluations
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Coordinate local PR and sampling events involving Mr Tayto and/or Tayto products
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Identify and support relevant publicity opportunities
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Liaise with local charities and events regarding product donations
Online Shop & Stock Management
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Oversee the fulfilment of online orders
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Manage staff supporting the packing and preparation of orders
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Manage and maintain the web shop page
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Monitor stock rotation and place stock orders as required
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Manage internal staff orders
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Take responsibility for crisp, snack and merchandise stock
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Complete monthly stock check
Consumer Complaints
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Act as a key point of contact for Tayto brand consumer complaints
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Respond to complaints promptly and professionally
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Ensure all complaints are accurately logged
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Manage appropriate resolutions in line with Group procedures
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Provide reporting through Group Consumer Service
About You
The ideal candidate will have:
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At least 3 years' experience in a customer-facing role
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Strong organisational and multitasking skills
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Previous experience managing or supervising staff
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A proven ability to manage workloads and maximise team output
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Experience dealing with customer issues, complaints and challenging situations
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Strong communication and interpersonal skills
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Good analytical skills
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Strong working knowledge of Excel and PowerPoint
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A confident, enthusiastic and flexible approach
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The ability to work independently and use initiative
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A full clean driving licence
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Flexibility to travel and work weekends when required
Apply Now
Apply now and a member of our team will be in touch with you.
