ESG Group are seeking a front end Order Processing Administrator to work in our busy commercial department. Processing over 60 orders and quotes a day, confidently reading dimensions from drawings with a keen eye for detail to ensure the glass is produced with a right first time approach. Working to a KPI of at least 60 orders with a less than 5% error rating.
Salary will be discussed at Interview and dependant on experience.
Working Hours - 07.45am - 16.30pm - Monday to Thursday; 07.00am - 14.30pm Friday
The Order Process Administrator's job purpose will be responsible for:
- Order Entry – processing customer orders and quotations received via email using our bespoke software.
- Liaising with customers to ensure their requirements are achievable.
- Liaising closely with internal departments to schedule planning, production and transport in line with customer installation programmes.
- General office duties of filing and archiving
- Proactive response to answering the telephone within 3 rings.
- Enthusiastic attitude to deal with and resolve customers' queries or issues promptly.
- Proactively chase customers to resolve queries if they have not come back with a response. Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information.
- Encourage and promote a positive attitude within the team.
- Maintain and grow close working relationships with internal suppliers/customers i.e. production, transport, sales team to help achieve objectives.
- Assist with other administrative tasks as and when required
Your Principle accountabilities will be:
- Postitive, can-do attitude
- Must have a friendly and positive manner
- Energetic, self-driven and motivated
- Excellent attention to detail
- Ability to continually multitask
- Ability to prioritise their time to plan and organise their day
- Ability to learn and absorb information
- Great communication within the team and office
- Confident and resilient to question discrepancies or answers
- Confident with Technical information (confidence to learn)
- Flexibility of working hours in order to meet the needs of the business
- Awareness of Customer requirements in terms of quality and service
- Able to communicate effectively, both orally and in writing, with colleagues, customers and suppliers
Who are ESG?
ESG Group Ltd is the UK’s leading independent glass processor, providing superior quality tailor made glass, exceptional service and product innovation. Our architectural glass can be found in most of UK’s busiest airports and train stations, as well as in Europe’s tallest and most striking buildings.
Having combined 3 factories so we are all under one roof and pride ourselves on having the latest technology as well as innovation and exceptional customer service, which keeps us one step ahead of our competitors.
At ESG, we adhere to the principle of fulfilling our clients’ needs and always operating with the goal of making our customers’ experience as straightforward and uncomplicated as possible.
What you’ll get from us.
- Competitive salary - DOE
- Pension contribution of 3%
- 22 days, (up to 25 days), holiday plus bank holidays
- Life assurance scheme
- Regular team building activities and events
- SMART Health scheme
Healthier is happier, which is why ESG offers SMART Health to all eligible employees. This service includes 24/7, 365 access to private GPs, Counselling and Mental Health Support, Nutrition and Fitness advice, Health Checks, Legal and Financial Advice, and Bereavement support. This not only covers you but your spouse and any children up to age 21.
Equal opportunities in Employment
As an applicant, you can be assured that ESG will take positive steps to ensure:
· Job descriptions relate to the particular job, define the qualifications, experience and other skills required in the role, and only include the necessary objective criteria for the satisfactory performance of the job.
· All applicants are treated equally and fairly throughout the recruitment and selection process and are given an outcome, no matter what it is.
· All decisions are made in line with ESG’s equal opportunities and recruitment and selection decisions, are made on merit - in line with the job and skills requirements set for the vacancy.
· All interviewees will be given feedback within a week of the role being appointed.
And when you become employed, we aim to ensure:
· A fair, transparent and equal chance in learning and development and terms and conditions of service.
· A working environment that is free from discrimination, bullying, harassment and victimisation and where all complaints are promptly investigated and dealt with.
- · A working environment where a person’s identity and culture is valued and respected.
Job Type: Full-time
Pay: Up to £26,500.00 per year
Benefits:
- Company pension
- On-site parking
Application question(s):
- Are you eligible to work in the UK?
- Do you have your own transport? and a clean Driving License? enabling you to get to Witham, Essex for work?
- What experience do you have in Order Processing?
- Where do you live?
Work Location: In person
