Location: Comfort House, Batley
Salary: £25,374.00 per annum
Hours: 37.5 hours per week
Join the HSL Family...
At HSL Chairs, we've been helping people sit comfortably in their homes for generations. As a proud family-run British business, we believe that looking after our customers starts with looking after our people.
Our customers often come to us at important moments in their lives, whether they're looking for greater comfort, support, or independence. That's why exceptional customer care sits at the heart of everything we do. We're looking for a Customer Care Advisor who genuinely enjoys helping people and wants to be part of a close-knit team that values kindness, empathy, and doing the right thing.
Our feel-good benefits:
- Health cash plan - cashback on dental, optical and more
- Discounted shopping & gym memberships with Westfield Rewards
- Brilliant colleague discount (friends and family too!)
- 30 days' holiday (pro rata), rising to 33 with long service
- Contributory pension and death-in-service cover
- Discretionary bonus
- Free onsite parking (at most locations)
- Lovely surprise & delight events throughout the year
As a Customer Care Advisor, you'll be the friendly voice and helping hand that supports our customers throughout their journey with HSL.
Your responsibilities will include:
- Handling customer enquiries via telephone, email, and other communication channels.
- Providing clear, accurate, and helpful information regarding products, orders, deliveries, and aftercare.
- Resolving customer concerns with empathy, professionalism, and efficiency.
- Working closely with colleagues across different departments to ensure the best possible customer experience.
- Building positive relationships with customers and maintaining our reputation for outstanding service.
- Keeping customer records up to date and ensuring all interactions are handled with care and attention to detail.
We're less interested in finding someone who can simply answer phones and more interested in finding someone who genuinely cares about people!
You'll thrive in this role if you are:
- Warm, approachable, and naturally friendly.
- A great listener who enjoys helping others.
- Patient and empathetic, particularly when dealing with vulnerable or elderly customers.
- Positive and resilient when handling challenges.
- Organised and able to manage multiple tasks effectively.
- A confident communicator with excellent written and verbal communication skills.
- A team player who enjoys supporting colleagues and contributing to a positive workplace culture.
- Someone who shares our values of honesty, respect, and putting customers first.
Previous customer service or contact centre experience would be beneficial, but attitude and character are just as important to us as experience.
When you join HSL, you're joining more than a company; you're becoming part of a family business that genuinely values its people.
We offer:
- A supportive and welcoming team environment.
- Opportunities for training and career development.
- Competitive salary and benefits package.
- The chance to make a real difference to customers' lives every day.
- A company culture built on respect, trust, and long-term relationships.
If you're passionate about delivering outstanding customer service and want to work for a company where people truly matter, we'd love to hear from you.
Apply today and become part of the HSL family!
