This is an integral part of the Aftersales department, working in a fast-paced environment. We are looking for an experienced Workshop controller to join our aftersales team. Reporting directly to the Aftersales Manager and ensuring efficient and high-quality servicing and repairs are achieved whilst driving customer satisfaction.
The role
- Must be highly organised and able to multitask.
- Leading and managing a workshop team with strong team developmental focus
- Allocating work to technicians whilst ensuring work standards and time scales are achieved.
- Technical and problem-solving abilities
- Driving the brand standards to ensure they are always maintained.
- Keeping track of workshop productivity and ensuring all KPI’s are achieved.
- Driving customer satisfaction scores
- Being the main point of contact for the front of house team to ensure customers are kept up to date.
The successful person:
- Must have a proven track record in a Workshop controller position.
- Proficiency with workshop management software
- Must have strong communication and organisational skills
- Team Player mentality
- Must be experienced in team management
- Will have a technical and problem-solving background
- Have worked in a fast-paced main dealer environment.
- Have exceptional man management skills.
Mon Motors Benefits:
- Family run business
- 30 days annual leave (22 days + 8 Bank holidays)
- Increased annual leave with length of service
- An extra holiday day to celebrate your birthday
- 24/7 access to our employee assistance programme
- Contributory pension scheme
- Life assurance scheme
- Car benefit scheme (also available for immediate Family)
- Employee discounts on vehicles, MOTs, parts & servicing
- Brand accredited training
- Career progression: Ongoing support, coaching, and training
Pay: £34,000.00-£42,000.00 per year
Benefits:
- Company pension
- Employee discount
Experience:
- Motor Trade Workshop Control: 3 years (required)
- VAG dealership: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
