Job Title; Money Matters Caseworker
Location: Rochdale
Contract: Full Time (36.25 hours per week) Permanent
Are you passionate about helping people overcome financial challenges and achieve greater stability in their lives?
Rochdale Boroughwide Housing is looking for an experienced and customer-focused Money Matters Caseworker to join our Tenancy Sustainability Service. In this rewarding role, you'll provide specialist welfare benefits and debt advice, helping customers maximise their income, manage financial difficulties and sustain their tenancies.
This is an opportunity to make a genuine difference to people's lives by providing practical support, expert guidance and advocacy to those facing complex financial circumstances.
What You'll Be Doing
As a Money Matters Caseworker, you'll manage a varied caseload and work directly with customers to improve their financial resilience. Your responsibilities will include:
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Providing specialist welfare benefits, debt and financial inclusion advice.
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Supporting customers to maximise income and access all available benefits and entitlements.
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Assisting with benefit claims, mandatory reconsiderations, appeals and reviews.
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Helping customers address priority debts and establish realistic repayment arrangements.
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Working proactively to prevent rent arrears, tenancy breakdown and homelessness.
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Identifying and supporting vulnerable customers with tailored interventions.
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Accessing grants and external funding to help customers with essential household needs and fuel poverty.
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Building strong relationships with key partner organisations including local authorities, the DWP, Citizens Advice, credit unions and creditors.
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Delivering financial inclusion initiatives, campaigns and projects that improve outcomes for customers.
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Maintaining accurate case records and contributing to service improvement initiatives.
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Providing advice, support and training to colleagues across the wider organisation.
What We're Looking For
We're seeking someone with a strong understanding of welfare rights, debt advice and customer support, who can confidently manage complex cases and deliver excellent outcomes.
You'll have:
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Experience providing advice and support in welfare benefits, debt, housing or a related field.
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A strong understanding of welfare benefits, debt and housing legislation.
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Experience managing a demanding caseload and prioritising effectively.
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Excellent communication and relationship-building skills.
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The ability to work with customers facing complex or challenging circumstances.
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A customer-focused approach with empathy and understanding of social issues.
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Good IT skills, including Microsoft Office and the ability to use multiple systems.
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A full driving licence and access to a vehicle for business use.
Institute of Money Advisers CertMAP qualification is desirable.
Why Join RBH?
This is a fantastic opportunity to join a dedicated team committed to helping customers achieve financial independence and maintain successful tenancies. You'll work in a supportive environment where your expertise and commitment can have a lasting impact on individuals, families and communities.
What do we have to offer you?
In addition to a competitive salary, you will benefit from:
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Mileage allowance to cover business miles
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30 days annual leave plus bank holidays.
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Option to buy up to 5 additional days annual leave.
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An additional 5 days leave after 5 years' service.
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Pension scheme with employer contributions matched up to 8%; death in service benefit.
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Flexible smart working arrangements.
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Healthcare cashback plan, virtual GP access and subsidised gym membership.
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Employee Assistance Programme available 24/7.
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Paid volunteering days.
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Enhanced family-friendly policies.
If interested in this vacancy, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised.
Diversity, Inclusion & Belonging
RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role.
Artificial Intelligence
We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.
Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area.
As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for.
We listen with empathy, respond with compassion, and make it easy for our customers to access our services.
We earn trust through honesty, integrity, caring and keeping our promises.
We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.
We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.
Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve.
RBH, Unique Enterprise Centre, Belfield Road, Rochdale, OL16 2UP
You can call us on freephone . Alternatively you can call us on .
