QSR Account Manager (Internal Sales)
Bridgend , South Wales
£Competetive Salary + Company Pension + Holiday + Training + Progression + Company Benefits
A well-established and rapidly growing manufacturing business is seeking an experienced QSR Account Manager to join its Commercial team in South Wales.
This is an exciting opportunity for a commercially minded and customer-focused professional with experience managing fast-paced customer accounts within foodservice, QSR, FMCG, manufacturing, or supply chain environments.
The Role
As QSR Account Manager, you will act as the primary day-to-day contact for key customer accounts, ensuring exceptional service delivery, accurate order management, and strong commercial performance.
Working closely with internal departments including Sales, Procurement, Planning, Logistics, and Operations, you will help drive account growth, strengthen customer relationships, and ensure service excellence across a high-volume customer base.
This role would suit someone who thrives in a fast-moving environment and enjoys balancing customer service, account management, and commercial coordination responsibilities.
- Key Responsibilities
- Deliver tailored customer solutions by developing a detailed understanding of QSR customer requirements and working closely with National Account Managers, transport, procurement, and internal site teams to meet service, delivery, and commercial objectives.
- Own and develop assigned QSR customer accounts, acting as the primary day‑to‑day point of contact to ensure a consistently high standard of service, strong relationships, and long-term account retention and profitability.
- Manage all customer orders, enquiries, and complaints accurately and efficiently, ensuring prompt resolution, same‑day turnaround where possible, and adherence to agreed service-level expectations.
- Drive account growth and revenue performance by identifying and converting sales opportunities, expanding product penetration, supporting new product listings, and aligning solutions to customer and business objectives.
- Maximise customer engagement and coverage through effective diary management, proactive communication, and regular customer contact, maintaining preferred supplier status and strengthening relationships.
- Set, track, and deliver agreed account targets, ensuring alignment with company KPIs, budgets, and strategic priorities, and providing clear and timely reporting on performance, risks, and opportunities.
- Collaborate cross‑functionally to support accurate forecasting, demand planning, and service delivery, proactively escalating risks or issues to prevent service disruption or commercial impact
Skills
- Demonstrated experience in an internal sales, account management, or customer-facing commercial role within a B2B, wholesale, or foodservice environment.
- Strong interpersonal and communication skills, with the ability to build effective relationships internally and externally.
- Commercial awareness with an understanding of sales metrics, pricing, margin, and customer service performance.
- Proven problem‑solving capability, with the ability to manage issues through to resolution.
- Proactive, organised, and customer‑focused, with the ability to manage competing priorities.
- Experience working with customers both face‑to‑face and remotely.
- Confident using CRM, ERP, and standard reporting tools to manage accounts and performance data.
What’s on Offer
- Opportunity to join a growing and ambitious business
- Supportive and collaborative working environment
- Long-term career development opportunities
- Exposure to key customer accounts within a fast-paced sector
INDPERM
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
