Job Summary
Join Our Team
IQ Fire Solutions is a growing fire safety and life safety company providing maintenance, servicing and installation of fire alarm, smoke ventilation and life safety systems across London and the South East.
We’re looking for an organised, proactive and customer-focused Business Support Coordinator to join our friendly office team. This is a varied role where no two days are the same. You’ll be the link between our customers, engineers and suppliers, helping to ensure our maintenance division runs efficiently while delivering outstanding customer service.
If you’re highly organised, enjoy solving problems and thrive in a busy office environment, we’d love to hear from you.
Key Responsibilities
As a Business Support Coordinator, you will:
- Answer incoming telephone calls and respond to customer enquiries professionally.
- Manage emails and day-to-day office correspondence.
- Schedule engineer visits and allocate work using our management system (Up-Tick).
- Create new reactive and planned maintenance jobs.
- Prepare quotations for maintenance contracts and remedial works.
- Obtain equipment pricing from suppliers.
- Follow up outstanding quotations.
- Process engineer service reports and certificates.
- Issue completed documentation to customers.
- Create and send customer invoices.
- Maintain accurate customer records and job information.
- Liaise with specialist subcontractors and arrange site visits.
- Order equipment, office supplies and engineer consumables.
- Monitor outstanding tasks and ensure work is completed within agreed timescales.
- Support the wider office team with general administrative duties.
What We’re Looking For
We’re looking for someone who is:
- Highly organised with excellent attention to detail.
- A confident communicator with a friendly and professional manner.
- Able to manage multiple priorities in a fast-paced environment.
- Customer focused with excellent telephone and email skills.
- Comfortable using Microsoft Office and computer-based management systems.
- A proactive team player who enjoys taking ownership of their work.
- Reliable, punctual and committed to delivering high standards.
Previous experience in an administration, service coordination or customer support role is desirable. Experience within the fire, electrical, facilities management or maintenance industry would be an advantage but is not essential, as full training will be provided.
What We Offer
- Salary to be discussed at interview, based on experience and suitability for the role.
- Full-time, permanent position.
- Ongoing training and development.
- Opportunities for career progression.
- Friendly, supportive team environment.
- Modern office based in Romford.
- On-Site Parking
Why Join IQ Fire Solutions?
At IQ Fire Solutions, we pride ourselves on delivering exceptional customer service and building long-term relationships with our clients. We’re looking for someone who shares our values of professionalism, teamwork, honesty and attention to detail.
If you’re looking for a role where your contribution genuinely makes a difference and you want to be part of a growing, ambitious company, we’d love to hear from you.
Apply today and become part of the IQ Fire Solutions team.
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- On-site parking
Work Location: In person
