Job Summary
Matchday Steward – Key Responsibilities and Expectations
Main Duties:
- Provide a warm, welcoming service to all spectators, offering information about on-site amenities (e.g. medical room, toilets, bars).
- Check tickets, assist entry, and guide supporters to their locations.
- Be fully conversant with stadium emergency procedures and operational policies.
- Keep entrances, exits, and stairways clear at all times.
- Monitor and manage crowd movement to ensure safety.
Health & Safety Responsibilities:
- Report any safety concerns (e.g. capacity issues, intoxication, medical incidents, site breaches) promptly to a supervisor.
- Support and guide spectators during emergency evacuations.
- Complete all required training, including NVQ Level 2 in Spectator Safety.
Personal Attributes:
- Good standard of English (reading and writing).
- Punctual, dependable, and trustworthy.
- Positive, helpful attitude — willing to go the extra mile.
- Strong listening skills with the ability to retain key information.
- Confident working in busy, high-footfall environments.
- Capable of recognising problems and resolving them effectively.
- Able to follow instructions accurately from supervisors or managers.
Spectator Safety Steward – Roles and Expectations
Your Responsibilities:
- Deliver a friendly, helpful service to all spectators, providing clear directions and information about key areas including toilets, bars, and medical facilities.
- Check admission tickets and offer assistance at entry points, guiding attendees as needed.
- Understand and follow stadium emergency protocols and operational procedures.
- Ensure all entryways, exits, and staircases remain unobstructed at all times.
- Monitor crowd activity and manage movement to maintain a safe environment.
Safety & Incident Reporting:
- Report concerns such as capacity issues, disorderly conduct, intoxication, or medical incidents to your supervisor immediately.
- Support safe and orderly evacuations if an emergency arises.
- Successfully complete all mandatory training, including the NVQ Level 2 in Spectator Safety.
The Ideal Candidate:
- Communicates clearly in English (both reading and writing).
- Shows strong punctuality and reliability.
- Has excellent listening skills and can retain key information.
- Feels confident working among large crowds.
- Is proactive in identifying and resolving issues as they arise.
- Demonstrates a positive, can-do attitude and a commitment to top-tier service.
- Follows directions well and works collaboratively with supervisors and colleagues.
Preferred Qualifications
- Experience in hospitality or customer service is an advantage, though not essential — we welcome individuals eager to grow.
- Excellent interpersonal skills with a strong commitment to guest satisfaction and service excellence.
- Effective time management and the ability to juggle multiple tasks in a dynamic, fast-paced setting.
- Positive, proactive attitude with a genuine willingness to learn and adapt as part of a collaborative team.
- Strong attention to detail, especially in maintaining high standards of cleanliness and organisation.
- Flexibility to work varying shifts, including evenings, weekends, and busy event days.
✨ Be part of a team that’s passionate about creating memorable experiences for our guests, while fostering a friendly and supportive workplace culture.
Pay: £14.24 per hour
Work Location: In person
