To be first line manager for Porters, Dispatchers and Supervisors. To ensure that shifts are adequately covered. That sickness, annual leave and disciplinary matters are managed in accordance with Trust and departmental policies.
This includes overseeing the Portering task management system, ensuring all work is allocated in a timely fashion and any issues are rectified to avoid any disruption to our patients or service users. This will include a proportion of Supervisor/Dispatching duties during times when existing Supervisors/Dispatchers are busy, unavailable or on breaks or for any reason designated by the Portering Manager. To lead the General Porters and Supervisor/Dispatchers on all aspects of their work, ensuring the highest levels of performance are met consistent with the Trust Core Values as set out above. In addition, to support Portering Management in the smooth running of the Portering Department.
Support in the day-to-day delivery of an effective Portering Service, ensuring that there is an integrated approach and that customer requirements are delivered in line with service level agreements, highlighting issues to the Portering Manager/Senior Leads when the service is falling short of requirements.
Closely manage Porters and Dispatch Supervisors through regular performance and appraisal meetings and agreeing SMART objectives.
Management/Monitoring of weekly compiled team Rota’s, to ensure there is always sufficient cover. Monitoring individual staff adherence with their Rota shifts, addressing any instances of lateness or misuse of the attendance monitoring system e.g. clock cards.
Responsible for the management of sickness absence & Annual leave reports to the Portering Manager.
Responsible to the Portering Manager for ensuring that there is effective cover at all times at all levels within the Portering function, and that there is adequate day, night and shift staff cover. Ensures minimum staffing levels are maintained.
Motivate and develop staff in conjunction with the Portering Manager and co-ordinate the training requirements of the team in line with the objectives and any staff development initiatives either internally or externally.
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.
Interest free Season Ticket Loan
Long Term Service Awards
Subsidised on-site nurseries and childcare vouchers
A comprehensive staff health and well-being programme, '5 ways to a healthier YOU'
Ride to work scheme
Employee assistance programme
Free stop smoking service
Our Trust values: We are Caring / Ambitions / Inclusive
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews, please view the Job Description attachment with the job advert.
