Job Summary
We are seeking an energetic and compassionate Care Navigator/Receptionist to join our dynamic healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, providing a welcoming environment while efficiently managing administrative tasks. Your proactive approach will ensure smooth patient flow, accurate appointment scheduling, and effective communication between patients and healthcare providers. This position offers an exciting opportunity to make a meaningful difference in patient experiences while supporting the daily operations of our healthcare facility.
Responsibilities
- Greet patients and visitors warmly, creating a friendly and professional atmosphere
- Manage appointment scheduling, cancellations, and reminders with precision and care
- Answer incoming phone calls promptly, directing inquiries to appropriate staff or departments
- Maintain accurate patient records and update information in the electronic health record system
- Assist with administrative duties such as filing, data entry, and processing paperwork
- Coordinate with healthcare providers to facilitate patient flow and ensure timely service delivery
- Support patients with basic enquiries about services, directions, or clinic procedures
Requirements
- Prior office experience, administrative or hospitality experience is highly preferred
- Excellent communication skills, both verbal and written
- Strong organisational skills with attention to detail
- Ability to multitask effectively in a fast-paced environment
- Proficiency with office software such as Microsoft Office or similar programs
- Compassionate demeanor with a focus on delivering outstanding customer service
- Ability to handle sensitive information discreetly and professionally
Join us in creating a welcoming space where patients feel valued and cared for! This role is essential in supporting our mission to provide accessible, efficient, and compassionate healthcare services. We are committed to fostering a positive work environment that encourages growth, teamwork, and excellence.
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Work Location: In person
