- £40,000 base salary + bonuses
- 4-day field week (Tues–Fri), Mondays work-from-home or Office
- Join a strong leadership team
- This role is the first of its kind. Joining UNHCR's very first Face-to-Face Fundraising campaign in the United Kingdom
About UNHCR – The UN Refugee Agency
UNHCR is the United Nations agency mandated to protect refugees, forcibly displaced communities, and stateless people worldwide. Founded in 1950 in the aftermath of World War II, UNHCR operates in over 130 countries, delivering life-saving aid, legal protection, and durable solutions to more than 117 million displaced people globally.
- 117M People forcibly displaced worldwide
- 130+ Countries where UNHCR operates
- 1950 Year UNHCR was established
THE OPPORTUNITY
Zen Fundraising's UNHCR campaign is already up and running – the UK's first-ever face-to-face fundraising campaign for UNHCR is live in the field, with a management team already in place. We're now looking for an additional Manager to join that established team as it grows.
This is a fantastic opportunity for someone with a strong background in training and coaching. You'll step into a team that's already operating, with campaign standards, systems, and momentum already set – and focus your energy on developing fundraisers and raising performance across the team.
Why this matters: face-to-face fundraising generates some of the most committed, long-term donors for humanitarian causes. By strengthening the training and coaching of our fundraisers, you'll directly improve the quality and sustainability of the income that funds UNHCR's protection and assistance work.
KEY RESPONSIBILITIES
● Join the existing London management team supporting UNHCR's live face-to-face campaign, upholding the standards of quality, compliance, and donor experience already established
● Take a lead role in the training and coaching of fundraisers – inducting new starters and continuously developing the wider team's skills
● Recruit, onboard, and mentor new F2F fundraisers, building on the campaign's existing talent pipeline
● Deliver ongoing training covering UNHCR's mission, fundraising techniques, compliance standards, and professional conduct
● Drive and monitor field performance, setting targets, analysing results, and coaching individuals and the team to improve donor acquisition and quality
● Work alongside fellow Managers on daily team deployment across London locations, including site selection and resource allocation
● Support strong working relationships with UNHCR stakeholders, contributing to regular campaign updates and performance reporting
● Ensure full compliance with CIoF guidelines, GDPR, and UNHCR donor care standards at all times
● Coach and motivate fundraisers through regular field observations, one-to-ones, fundraising alongside the team and fostering a purpose-led and high-energy culture
ABOUT YOU
● A strong background in training and coaching within Face-to-Face or Private Site Fundraising is highly desirable
● Proven experience in F2F or Private Site Fundraising, ideally in a team leader or management capacity
● A genuine passion for humanitarian causes and the work of UNHCR – you'll be an ambassador for one of the world's most important organisations
● Strong people management skills with a track record of developing and upskilling field teams
● Excellent communication and interpersonal skills – confident engaging with the public and inspiring colleagues
● Results-driven mindset with the ability to analyse performance data and adapt quickly
● High standards of integrity, professionalism, and donor care
● Comfortable working outdoors in a fast-paced, target-driven environment
● Knowledge of CIoF regulations and sector compliance is an advantage
COMPENSATION & BENEFITS
● Base salary: £40,000 per annum
● Performance bonus: uncapped, based on campaign results
● Holiday: 28 days including bank holidays
● Career development: fast-track within an already-thriving campaign
● Working pattern: Monday work-from-home, Tuesday–Friday in the field
● Paid volunteering day every quarter for a charity of your choice
● Regular team socials and events
ABOUT ZEN FUNDRAISING – WHO WE ARE
Zen Fundraising is a London-based face-to-face fundraising agency working with some of the world's leading charitable organisations.
We specialise in building and managing high-performing F2F campaigns that connect passionate fundraisers with the causes that matter most. Our approach combines rigorous training, a people-first culture, and a relentless focus on quality – ensuring both our clients and their donors receive an exceptional experience.
Our UNHCR campaign is already live and performing well, and we're growing the management team behind it. If you're a natural trainer and coach who wants to join a team that's already making an impact, we'd love to hear from you.
EQUAL OPPORTUNITIES EMPLOYER
Zen Fundraising is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from people of all backgrounds, identities, and experiences. We believe a team that reflects the communities we work in makes us stronger, and we are dedicated to ensuring that every candidate is assessed solely on their skills, experience, and potential – regardless of age, gender, ethnicity, disability, religion, sexual orientation, or any other protected characteristic.
Ready to join the team? Apply now.
Job Types: Part-time, Permanent
Pay: £40,000.00-£70,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Flexitime
- Free or subsidised travel
- Referral programme
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Due to the nature of the business, please can you confirm you are over the age of 18?
- Are you able to work Monday - Friday, 9am - 5:30pm?
Experience:
- Face to Face Fundraising Management: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
