Concierge no experience Work, Jobs in London (with Salaries)

Concierge
Guest Experience —London
- £14.76 an hour
- Full-time
- Hospitality
- English
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
12d
Guest Services & Concierge Team Member
The Clermont —London
- £13.50 an hour
- Hotel
- Employee discount
- Referral programme
Quick apply
Night Concierge - Kensington (W8)
Encore —London
- £29,870 a year
- Night shift
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
19h
LRS - Floor Concierge
Lexington Catering —London
- £33,932.06 a year
- Full-time
- Hospitality
- Customer service
- Communication skills
Quick apply
Night Concierge
Rhodium RH-45- —London
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Night Concierge
Rhodium —London
- £33,075 a year
- Full-time
- Serving
- Hospitality
- Customer service
Quick apply
Concierge
Mitie —London
- Full-time
- Customer service
- Microsoft Office
- IT
Night Concierge
Mandarin Oriental Hotel Group —London
- Weekend availability
- Hotel
- Health & wellbeing programme
- Employee assistance programme
8d
Concierge Team Leader
Mitie —London
- Full-time
- Customer service
- Microsoft Office
- IT
Night Concierge
Mandarin Oriental Mayfair —London
- Weekend availability
- Hotel
- Health & wellbeing programme
- Employee assistance programme
8d
Arrivals Coordinator
Portland Brown —London
- Up to £27,000 a year
- Weekend availability
- Time management
6d
Technical Concierge
Populous —London
- Weekend availability
- Hybrid work
- Hospitality
- Customer service
- IT
- Employee discount
LRS - Support Receptionist
Lexington Catering —London
- £29,580 a year
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
Aura Manager
Guest Experience —London
- Full-time
- Hospitality
- English
- Hotel
- Employee discount
- Referral programme
Quick apply
7h
Junior Personal Assistant (Russian Speaking)
BSI Lifestyle —London
- £35,000 - £39,000 a year
- Weekend availability
- Hospitality
- English
- Microsoft Office
- Relocation assistance
- Annual leave
Quick apply
11d

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Concierge

Guest Experience
London

Quick apply

Job details

Full-time
£14.76 an hour
12 days ago

Benefits

Company pension
Employee discount
Referral programme

Qualifications

Hospitality
English
Microsoft Office
Communication skills

Full job description

Description

“The world is yours with Meliá”

Joining Meliá Hotels International is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.

Concierge

Department: Guest Experience
Location: ME London
Reports to: Head Concierge
Package: £14.76 per hour + Service Charge approx £4K per year
Working Pattern: 4 days on / 4 days off

What’s in it for you?

Global career opportunities across more than 350 hotels
Hotel discounts for you, your friends & family across the globe
Generous hotel service charge
Life Assurance x3 Salary
Health cash plan & discounted dental & optical cover
Company pension scheme
Loyalty rewards & refer-a-friend bonus (£500)
29 days’ holiday including bank holidays
Access to Meliá’s global e-learning platform for personal & professional development
High-street savings through Perks at Work
Meals on duty

Mission

As Concierge, you will act as an expert prescriber and authentic ambassador of the destination, responsible for receiving and managing guest requests while delivering personalised services and unique experiences.

You will play a key role in ensuring guest satisfaction by tailoring recommendations, anticipating needs and exceeding expectations. Through your strong service orientation and excellent knowledge of the destination, you will contribute to delivering exceptional guest experiences and supporting the hotel’s reputation for service excellence.

Key Responsibilities Operational Excellence

Deliver destination experiences aligned with the hotel’s strategy, offering guests personalised services and products based on their preferences.
Manage all guest requests efficiently, ensuring timely responses and applying upselling and cross-selling techniques to maximise additional hotel revenue.
Personalise each guest’s stay by anticipating needs and ensuring an exceptional customer experience that exceeds expectations.
Manage guest incidents and requests in line with established service protocols and procedures.
Ensure full compliance with departmental attributes, service standards, and operational manuals.
Utilise guest experience management tools effectively and remain aware of Voice of the Customer results, supporting defined improvement plans.
Maintain and support the Sensory Architecture defined for the concierge and guest experience areas.
Verify material orders according to product guidelines, ensuring efficient use of resources and cost optimisation.

What we’re looking for

Training in Tourism, Social Sciences, Public Relations or a related field
Minimum 2 years’ experience in a similar concierge or hospitality role
Excellent knowledge of the destination and local experiences
Strong service orientation with a passion for delivering personalised guest experiences
Ability to work collaboratively as part of a team
Excellent communication and interpersonal skills
Strong organisation, planning and problem-solving abilities
Proactive mindset with attention to detail and innovation
Proficiency in Microsoft Office 365 and hotel management systems
Advanced English required; additional languages are an advantage

Because belonging to the great Meliá family is being VIP

At Meliá Hotels International, our people are the heart of everything we do. Whether you’re building your hospitality career or expanding your expertise, you will be part of a culture defined by respect, collaboration and passion. From our newest talents to our most experienced professionals, we are all Very Inspiring People — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive and accessible environment for all. At Meliá, we believe our differences make us stronger and help drive innovation. We are also committed to sustainability, building a responsible present and a better future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

INDFOH

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Refine Your Search

concierge no experience jobs in london

Concierge

Guest Services & Concierge Team Member

Night Concierge - Kensington (W8)

LRS - Floor Concierge

Night Concierge

Night Concierge

Concierge

Night Concierge

Concierge Team Leader

Night Concierge

Arrivals Coordinator

Technical Concierge

LRS - Support Receptionist

Aura Manager

Junior Personal Assistant (Russian Speaking)

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