Customer support online casino Work, Jobs (with Salaries)

Player Protection Adviser - Online Casino Customer Support
Greentube —Nottingham
- £25,500 - £28,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Computer literacy
- English
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Trainee Cashier
Genting —London
- £27,311 a year
- Full-time
- Customer service
- No experience needed
- Cash handling
- Employee assistance programme
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7d
Customer Relations Executive
Metropolitan Gaming —Glasgow
- £32,077 a year
- Weekend availability
- Customer service
- Employee discount
- Life insurance
Quick apply
Administrator
Genting —London
- £35,000 a year
- Weekend availability
- IT
- Communication skills
- Employee assistance programme
Quick apply
11d
Receptionist
Genting —London
- £26,726 a year
- Weekend availability
- Computer literacy
- Front desk
- Computer skills
- Employee assistance programme
Quick apply
7d
Retail Customer Assistant
Coastline Gaming —Belfast City Centre
- £13.80 - £14.80 an hour
- Part-time
- Customer service
- No experience needed
- Cash handling
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8d
Marketing Coordinator
Grosvenor Casinos —London
- £25,000 - £30,000 a year
- Weekend availability
- In-person
- Communication skills
- Marketing
- Life insurance
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Account Manager (Spanish language)
ARRISE —Gibraltar
- Spanish
- English
- Microsoft Office
- Gym membership
Croupier
Genting —Glasgow
- £27,311 a year
- Weekend availability
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Accounts Payable Clerk
The Rank Group —Maidenhead
- Hybrid work
- Microsoft Outlook
- Work from home
- Life insurance
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Customer Service Team Lead
Onyx Gaming —Colchester
- From £30,000 a year
- Full-time
- Hybrid work
- Team management
- Communication skills
- Free parking
Quick apply
14d
Guest Safety / Security Officer
Resorts World Birmingham —Birmingham
- £28,230 a year
- Full-time
- Bar
- Customer service
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
2d
Digital and CRM Marketer - Full Time Position
Genting Casinos —Birmingham
- £28,000 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
12d
Welcome Host
Genting —Edinburgh
- £10,691 a year
- Part-time
- Computer literacy
- Front desk
- Computer skills
- Employee assistance programme
Quick apply
2d
Guest Safety / Security Officer
Genting —Birmingham
- £28,230 a year
- Full-time
- Bar
- Customer service
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
2d
Commercial Executive
Entain —Gibraltar
- Full-time
- Hybrid work
- Microsoft Powerpoint
- English
- Time management
2d
Receptionist / Welcome Host
Genting —Luton
- £26,726 a year
- Weekend availability
- Computer literacy
- Front desk
- Computer skills
- Employee assistance programme
Quick apply
2d
Data Analyst
EveryMatrix —London
- Full-time
- Hybrid work
- CRM software
- SQL
- IT
- Annual leave
- Work from home
Croupier
Genting Casinos —Stockport
- £12.75 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Club Host
Genting —Southampton
- £26,622 a year
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
Quick apply

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Player Protection Adviser - Online Casino Customer Support

Greentube -
Nottingham

Quick apply

Job details

Full-time
£25,500 - £28,000 a year
14 days ago

Benefits

Casual dress
Health & wellbeing programme
Annual leave
Company pension
Company events
Life insurance
Referral programme
Sick pay

Qualifications

Customer service call handling
Client engagement
Customer service
Computer literacy
English
Microsoft Office Suite
Data entry
Customer interaction
Outbound calling
Communication skills

Full job description

Join our team in Nottingham.

Greentube UK Ltd is a leading internet games studio, and Admiral Casino is a fast-growing online casino with a focus on safe and responsible gambling. We are now looking for an extraordinary individual to add to our outstanding Player Protection Team. Our office is perfectly located in Nottingham City Centre and has a strong reputation when it comes to leading the way for style! Join us in our productive, sophisticated working environment.

Who are we?

Greentube is the leading full-service provider in the online and mobile gaming sector and a pioneer in the development and provision of state-of-the-art gaming solutions. The group employs over 24,000 staff across 50 different countries, with the headquarters in Vienna — a city that has been voted number one for quality of life on multiple occasions — Greentube is a top destination for international go-getters who love technology and enjoy thinking outside of the box to find creative solutions.

Who are we looking for?

We are seeking Player Protection Advisers, who can deliver an outstanding level of support and care to our customers.

Do you have some of the qualities we are looking for?

Empathetic, calm, approachable, systematic and a good team player
Able to work under pressure
Good eye for detail when reviewing detailed reports
Logical thinker with a creative problem-solving ability
Have an excellent telephone manner and strong English language writing skills.
PC literate, including Microsoft packages
Reliable and excellent time keeping, with a flexible approach to working hours, as you will be required to work some evenings, weekends and public holidays
Team player and self-starter who is able to work on their own initiative, with a positive attitude

Key requirements

Experience interacting with customers via email and telephone.
Able to work effectively in a fast-paced environment with shifting priorities.
Previous experience in working with sensitive personal data
An understanding of Gambling, debt management, counselling, or other regulated industry
Ability to build a personal rapport with the customer
Excellent communication skills
Confident telephone manner

Tasks/Responsibilities

Gambling-related risk and financial assessments
Listening to customer requirements and presenting appropriate solutions
Take decisive action regarding player protection issues
Outbound Player Protection calls
Data entry and management of player information

Do we have what it takes?

Attractive salary, based on your experience and skills.
City centre location.
Great opportunity for progression, with a preference to promote from within and develop our staff according to their own aspirations.
A strong working and social culture, regular company social events.
Modern, dynamic, yet relaxed environment.
An open mind for new ideas and methodologies.
25 days annual leave + bank holidays
Employee benefit package, pension, bonus scheme, health package and beverages

If you have not received a reply within two weeks of your application you have not been successful.

NO AGENCIES

Privacy Notice.

We shall process only the data submitted by the applicants for evaluating the job application. We shall take no responsibility for the type and content of the data shared by the applicants. In no case during the evaluation process shall we require and/or process sensitive data. Privacy and security is a priority for us and we shall handle the data with the adequate measures. The processing is not automatic and the data shall be processed only within our company and shared with relevant persons on a need to know basis. The provided data shall be retained for at least 6 months. During this period, we may contact the applicants for other potential vacancies. After this term and/or upon the applicant´s request we shall delete the data unless longer retention periods are prescribed and/or permitted by law. In case of further queries, the applicants may contact us via Indeed.

Job Type: Full-time

Pay: £25,500.00-£28,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Health & wellbeing programme
Life insurance
Referral programme
Sick pay

Ability to commute/relocate:

Nottingham NG1 7EH: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you above the age of 18?
Are you able to commit to shift patterns working mornings/evenings and one weekend per month?
Do you have a high level of written and spoken English?

Experience:

Gambling industry: 1 year (preferred)
Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Nottingham NG1 7EH

Quick apply

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