Service Desk Team Leader salaries in Aldridge, WMD

Support users via phone, email, chat, remote access, and face-to-face interactions. Administer user accounts, permissions, and access management.

1 day ago

Confidence working with customers, suppliers, and internal stakeholders. Act as the first point of contact for all IT-related queries via telephone, email, and…

Experience with Active Directory (user admin, password resets). Experience as a team leader or of managing within a team. Customer Net Promoter Score of +92.

Experience of using ServiceNow to support service delivery, including driving data quality, reporting and process discipline.

You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Full UK driving licence is essential (with occasional travel required to other UK locations). Supporting user onboarding, offboarding, device provisioning and…

£32,000 - £37,000 a year

13 days ago