Support Escalation Engineer salaries in Bristol, BST

Provide regular and relevant updates to customers throughout the support process. Provide IT support to our customers remotely and on site when needed.

You will ensure that the customers received the highest level of support and work closely with escalation engineers to help resolve more complex issues.

Act as the first escalation and troubleshooting point for productivity vendor solutions (e.g., Microsoft), owning investigation and issue resolution for vendor…

Up to £40,000 a year

Proven experience working directly with customers and suppliers, including wafer manufacturing, assembly, test, and optical module processes.

Provide technical mentoring and guidance to junior support engineers, acting as an escalation point for complex issues.

Handling escalated incidents and driving issues through to resolution. Working closely with IT teams, third-party suppliers and project teams to ensure smooth…

£40,000 - £55,000 a year