Service Desk Analyst salaries in Dewsbury, WYK

Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary. 1-2 years of experience in IT support or customer service role preferred.

£27,000 - £30,000 a year

Communicate and collaborate – Act as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution.

2 My Days (in addition to your holiday entitlement). Resolve 1st and 2nd Line issues for all colleagues in a timely manner. Flexible and can-do attitude.

11 days ago

Ability to work with internal support teams and 3rd party service providers to anticipate and resolve issues to deliver a continuously improving service…

£27,000 a year

Understanding of ITIL principles (ITIL Foundation qualification desirable). Deliver excellent customer service while working to SLA and quality targets.

£30,000 a year

12 hours ago

Full UK driving licence and willingness to travel to Group sites as required. Act as the first point of contact for IT incidents, queries and service requests.

5 days ago