Service Desk Team Leader salaries in Erdington, WMD

Support users via phone, email, chat, remote access, and face-to-face interactions. Administer user accounts, permissions, and access management.

1 day ago

Confidence working with customers, suppliers, and internal stakeholders. Act as the first point of contact for all IT-related queries via telephone, email, and…

Experience with Active Directory (user admin, password resets). Experience as a team leader or of managing within a team. Customer Net Promoter Score of +92.

Experience of using ServiceNow to support service delivery, including driving data quality, reporting and process discipline.

You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily…

9 days ago