Support Escalation Engineer salaries in England

Provide regular and relevant updates to customers throughout the support process. Provide IT support to our customers remotely and on site when needed.

Handling escalated incidents and driving issues through to resolution. Working closely with IT teams, third-party suppliers and project teams to ensure smooth…

£40,000 - £55,000 a year

You will ensure that the customers received the highest level of support and work closely with escalation engineers to help resolve more complex issues.

Experience supporting multiple customers and managing priorities. On site lounge area and Minchester bar. Manage tickets within SLA targets using the PSA system…

Up to £33,000 a year

Help desk management: 2 years (required). Proven ability to lead, mentor, coach and performance-manage a busy operational team.

10 days ago

Provide technical mentoring and guidance to junior support engineers, acting as an escalation point for complex issues.