Complaints Manager salaries in London, GTL

Oversee FOS referrals and hold sign-off authority on Final Response Letters. Act as escalation point for complex or high-risk complaints.

A fintech, payments, or banking background, with exposure to complaints handling and FOS or equivalent regulatory processes - depth here is a bonus, not a bar.

12 days ago

Monitor the performance of contact centre staff through dip-sampling of phone calls and casework, ensuring customers receive a consistently high standard of…

£42,000 - £48,000 a year

5 days ago

With responsibility across NHS contracts, B2C customers and multiple products, the role requires someone who can balance competing priorities and bring…

£40,000 - £45,000 a year

The post holder will deliver a training programme for all staff on complaints handling and specific training for investigating officers.

£51,657 - £58,785 a year

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous…

£40,000 - £45,000 a year