Head Of Customer Experience salaries in London, GTL

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. London office, 3 to 4 days per week.

£95,000 - £110,000 a year

This role is pivotal in driving client retention, expansion, and measurable value delivery across our global customer base. Your skills, behaviours and values:

£74,000 a year

Lead closed-loop feedback processes, including detractor outreach and Get to Green initiatives, while driving cross-functional action plans.

£77,500 - £95,000 a year

Manage and optimize our help center content, ensuring customers can easily find answers to common questions and reducing ticket volume through improved self-…

£40,000 - £55,000 a year

A key focus of the role will be identifying and closing the gap between what customers expect from the British Airways brand and what they experience across our…

11 days ago

Transformation (7 headcount with two intermediary senior roles) owns the change management journey to implement our AI technology into NHS and international and…