Technical Support Analyst salaries in Severn Beach, GLS

30 days holiday (pro rata), rising to 35 days after 2 years. Managing incidents, requests and problems in a timely manner. Assisting with End User training.

£34,000 - £40,000 a year

6 days ago

You will ensure that the customers received the highest level of support and work closely with escalation engineers to help resolve more complex issues.

Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner.

11 days ago

Keeping your customers updated via all communication methods to manage expectations. Strong technical support skills and experience.

Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.

The specification of user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls.

£41,064 - £46,049 a year