Service Desk Team Leader salaries in Sutton Coldfield, WMD

Support users via phone, email, chat, remote access, and face-to-face interactions. Administer user accounts, permissions, and access management.

1 day ago

Confidence working with customers, suppliers, and internal stakeholders. Act as the first point of contact for all IT-related queries via telephone, email, and…

Experience with Active Directory (user admin, password resets). Experience as a team leader or of managing within a team. Customer Net Promoter Score of +92.

The postholder acts as the bridge between IT operational teams, third party suppliers and the wider business, owning service performance, driving continual…

You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Full UK driving licence is essential (with occasional travel required to other UK locations). Supporting user onboarding, offboarding, device provisioning and…

£32,000 - £37,000 a year

12 days ago