Client Support Engineer
Intapp Time
London, Belfast or Lisbon -hybrid working
Intapp is the leading provider of AI for the legal and professional services sector. Our Celeste AI platform powers a new generation of firm intelligence — and Intapp Time is at its heart, helping fee-earners capture time effortlessly and firms bill with confidence.
We are now looking for a Client Support Engineer to join our Client Success & Support team. This is a hands-on, client-facing role for someone who takes real ownership of complex technical problems — working closely with clients across cloud and on-premise environments to diagnose integration failures, resolve issues, and see them through to a clear conclusion. You'll be the expert clients rely on, and the colleague who raises the bar for the team.
Day to day, you'll be troubleshooting integrations between Intapp Time and practice or financial management systems, working across REST and SOAP APIs, SQL and T-SQL diagnostics, and JSON/XML data formats. You'll manage your casework through an enterprise ticketing platform such as Zendesk or ServiceNow, and you'll bring the same clarity and rigour to client communication that you do to your technical work. Experience in professional services firms — particularly law firms or legal technology — is a genuine advantage here.
As a Client Support Engineer, you can expect to:
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Own complex integration and API support cases end to end — from initial triage through root cause analysis to resolution — across cloud and on-premise environments.
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Diagnose and resolve failures in the connections between Intapp Time and practice or financial management systems, using SQL, T-SQL, REST/SOAP APIs, and JSON/XML tooling.
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Manage your casework through an enterprise ticketing system (Zendesk, ServiceNow, or similar), maintaining accurate records, clear updates, and consistent SLA adherence.
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Communicate directly and professionally with clients at technical and non-technical levels — setting expectations, explaining complex issues clearly, and building trust throughout the engagement.
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Identify recurring issues and contribute to knowledge base articles, internal documentation, and process improvements that raise the quality of support across the team.
Intapp is looking for intellectually curious, self-motivated professionals who like to get hands-on to contribute to the overall success of the business and their team. To apply for this Client Support Engineer role, you will ideally have:
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Demonstrable experience supporting complex integrations and APIs (REST and/or SOAP) in a client-facing technical support or professional services environment.
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Proficiency in SQL and T-SQL for data diagnostics, alongside comfort working with JSON and XML data structures.
At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.
Here, you will have the opportunity to:
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Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
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Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energised throughout the day.
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Support What Matters Most: Our comprehensive wellness and flexible time off programmes and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching programme for the causes you care about.
Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.
At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities. We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.
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Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.
