LOCATION
Hybrid - Ashburton or Blackpool
CONTRACT TYPE
Permanent
APPLY BY
24-Aug-2026
SALARY RANGE
£35,632.00 - £39,383.00
JOB CATEGORY
Customer Service
WORKING PATTERN
5 days per week
WEEKLY HOURS
35 hours
Join Age UK as our Benefits Team Manager and lead a dedicated team helping older people across the UK access vital financial support and improve their quality of life.
As the Benefits Team Manager, you’ll be looking after the day-to-day management of the Benefits team, ensuring they are best placed to provide a high-quality service to the older people we support across the UK.
Operating alongside the National Advice Line, the National Benefits Service supports older people through a dedicated team of Team Leaders and Benefits Advisers, who provide benefits advice, checks to identify benefit entitlements and form filling support for clients. Last year alone the service identified over £35m in unclaimed benefits for older people.
You’ll work closely with the Advice Line’s National Manager to ensure the service complements the Advice Line, and the Age UK network, by providing a focal point for benefits related enquiries.
You will also focus on maximising the impact of the service, so it meets the needs of clients both now and in the future, by developing and implementing changes with the aim to grow, evolve and improve the service, ensuring we are working in an effective and efficient way that meets the needs of older people.
This is a fantastic opportunity to shape and develop a nationally recognised service that changes lives every day. If you're an experienced people manager with a passion for improving services and delivering positive outcomes, we'd love to hear from you.
This role offers hybrid working between home and our offices in either Blackpool in Lancashire or Ashburton in Devon (a robust home broadband connection is essential). This means you would be expected to attend office a minimum of once every 3 months, although this can be more if you prefer. You may be asked to attend office more regularly than these minimum requirements. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to 1hr 30mins commute.
This role is a 35-hour working week, Monday to Friday 9am to 5pm.
Age UK internal grade: 6N
Last day for applications Monday 24th August 2026
Important: In your Supporting Statement, please include examples of how you meet the Must Have criteria below.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- A successful track record of managing staff to deliver high performance, within teams achieving demanding KPIs and quality requirements. (I)
- Experience of managing or supporting a frontline customer facing service to older or vulnerable people. (A, I)
- A proven track record of motivational leadership, creating a positive team culture, and providing opportunities for colleagues personal and professional development (both immediate line reports and throughout wider teams). (A, I)
- Experience of working collaboratively in a fast paced, complex environment – building networks with a diverse range of people at different levels of seniority across divisions. (A, I)
- Strong people management skills, including performance management and professional development. (A, I)
Skills and knowledge
- Significant understanding, knowledge and experience of the Welfare Benefits system and information and advice services. (A, I, T)
- Knowledge and understanding of safeguarding, and the delivery of safe services at scale. (I)
- Knowledge and experience of measuring, reporting and evaluating impact. (A, I)
- Logical thinker, numerate and comfortable in dealing with financial information. (A, I)
- Excellent oral and written communication skills with a flair for adapting tone and message for different audiences. (A, I)
- Excellent IT skills and knowledge including Microsoft Office. (T)
Personal attributes
- Excellent interpersonal, negotiating and influencing skills. (I)
- Enthusiastic and motivational leadership. (I)
- Attention to detail. (I, T)
- Works well with others. (I)
Great to Have’s:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Experience of leading and managing complex programmes of work. (A, I)
- Experience of working with partner organisations for external delivery. (A, I)
- Experience of working in charities and/or a federated structure. (A, I)
- Experience of working with funders and corporate partners. (A, I)
Skills and knowledge
- Technical expertise in delivery of advice. (A, I)
Personal attributes
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, Health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards – recognition awards from £100-250
- Many additional benefits
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/
