Claims manager Work, Jobs in Baildon, Wyk (with Salaries)

Customer Complaints Root Cause Analyst
Novuna —Leeds
- Up to £34,000 a year
- Full-time
- Hybrid work
- Organisational skills
13d
Residential Property Manager
WS Residential —Leeds
- £27,000 - £28,500 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
Employee Relations & Policy Lead
PIB Group Services Ltd. —Harrogate
- £70,000 - £75,000 a year
- Management
Quick apply
Root Cause Analyst
Novuna —Leeds
- Hybrid work
- Organisational skills
- Analytics
13d
AO Customer Service Advisor
Insolvency Service —Leeds
- £26,670 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
5h
Complex Claims Fraud Investigator
Lloyds Banking Group —Halifax
- £30,201 - £31,790 a year
- Full-time
- Hybrid work
- Training & development
- Communication skills
5d
Project Navigator
St George's Crypt —Leeds
- £18,226.87 a year
- Part-time
- In-person
- Negotiation
- Health & wellbeing programme
- Employee discount
Quick apply
11h
Housing Services Manager
Yorkshire Housing —Leeds
- £45,147.74 a year
- Full-time
- Customer service
- Travel
- Leadership
- Annual leave
- Employee discount
13d
HOFSC Offender Management Operational / Non Operational
Ministry of Justice —Wakefield
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- Management
- Presentation skills
- Quality control
- Annual leave
Senior Claims Executive
Marsh —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Organisational skills
- Annual leave
- Employee assistance programme
Operational Delivery Lead - Claims Management
Pwc UK —Bradford
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
Service & Operations Manager - FTC
Minster Law —Wakefield
- £42,000 - £55,000 a year
- Full-time
- Continuous improvement
- Communication skills
Overseas Risk and Safety Manager
Jet2.com and Jet2holidays —Leeds
- Full-time
- Computer literacy
- Hotel
- Computer skills
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Word
- Travel
- Training & development
5d
Claims Handler - Third Party
Zego —Halifax
- Full-time
- Hybrid work
- Communication skills
Quick apply
Paralegal / Lead Paralegal - Recoveries
DWF —Leeds
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
SHEQ Manager
M Group —Leeds
- Annual leave
- Employee assistance programme
Catastrophic Injury - Team Leader
Minster Law —Wakefield
- £70,000 - £90,000 a year
- Remote
- Team management
- Mentoring
- Training & development
- Annual leave
Team Leader - RRRM
FMG —Huddersfield
- £32,037 - £37,480 a year
- Customer service
- Team management
- Communication skills
- Free parking
- Annual leave
Quick apply
Income and Advice Support Officer
Yorkshire Housing —Leeds
- £28,978.63 a year
- Computer literacy
- Communication skills
- Annual leave
- Employee discount
3d

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Customer Complaints Root Cause Analyst

Novuna -
Leeds

Apply Now

Job details

Full-time
Up to £34,000 a year
13 days ago

Qualifications

Organisational skills
Root cause analysis

Full job description

Hybrid

Leeds

Full Time

Closing on: Aug 14 2026

up to 34,000

Do you love digging into data to uncover what's really going on? Does solving problems and improving customer experiences give you a buzz? If Excel, analysis, and meaningful change are your thing — we'd love to hear from you.

If your answer is 'yes' then keep reading.

Please note this role is Leeds based and will require attendance on site 1-2 days per week.

Who we are.

From interest-free credit to Buy Now, Pay Later, over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.

What you'll do.

You'll dive into customer complaints, claims and key data to uncover what's really going on. Working closely with the Customer Care Operations & Insight Manager, you'll use your root cause analysis to spot meaningful trends and help the business understand how external factors or our own processes shape customer experiences. You'll team up with colleagues across the business to turn your findings into real change, supporting the full root cause journey and helping us make things better for both our staff and our customers. You'll also spend one day a week working from our Leeds office.

You'll also:

Measure 'Consumer Duty', to ensure all customer experiences are effective
Manage and follow up on actions to address any underlying issues
Present your findings in key business meetings, sharing what you've learned and driving the actions needed to move things forward

What you'll bring.

You'll bring root cause analysis experience and a natural curiosity to dig into the ‘why' behind customer contacts. You'll be driven to make a real difference, with strong organisational skills and the confidence to work on your own initiative to hit deadlines. You'll enjoy building great relationships and sharing what you find, using your influence to help teams take action and create positive change. Additionally, knowledge of Section 75 of the Consumer Credit Act (CCA) would be advantageous.

You'll be a great fit if you:

Are a confident communicator, both verbally and in writing
Have strong Excel skills (Power BI experience would be a bonus)
Can analyse data in line with root cause requirements
Have excellent attention to detail

What can we offer you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

claims manager jobs in baildon, wyk

Customer Complaints Root Cause Analyst

Residential Property Manager

Employee Relations & Policy Lead

Root Cause Analyst

AO Customer Service Advisor

Complex Claims Fraud Investigator

Project Navigator

Housing Services Manager

HOFSC Offender Management Operational / Non Operational

Senior Claims Executive

Operational Delivery Lead - Claims Management

Service & Operations Manager - FTC

Overseas Risk and Safety Manager

Associate Team Leader

Claims Handler - Third Party

Paralegal / Lead Paralegal - Recoveries

SHEQ Manager

Catastrophic Injury - Team Leader

Team Leader - RRRM

Income and Advice Support Officer

I want to receive the latest job alerts for claims manager in baildon, wyk

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