Liaison officer Work, Jobs in Oadby, Lec (with Salaries)

Resident Liaison Officer
Lawtech Group —Leicester
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
Security Liaison Officer
Nottinghamshire Healthcare NHS Foundation Trust —Leicester
- £25,760 - £27,476 a year
- Full-time
- Communication skills
12d
Secondary School Liaison
Bemorefab Children's Cancer Charity —Corby
- £27,000 - £29,000 a year
- Part-time
- Travel
- Organisational skills
- In-person
- Annual leave
- Flexitime
Quick apply
Flight Operations Officer
DHL —East Midlands Airport
- 12 hour shift
- Microsoft Word
- Customer service
- Communication skills
7d
Agricultural Liaison Officer
Dalcour Maclaren —Tonge
- Free parking
- Annual leave
Quick apply
Customer Liaison Officer
Network Plus —Lutterworth
- £30,000 a year
- Management
- Leadership
- Communication skills
Quick apply
Resident Liaison Officer
United Infrastructure —Nottingham
- Full-time
Quick apply
TLA Disability Liaison Officer (Part Time)
University of Nottingham —Sutton Bonington
- £29,740 - £36,446 a year
- Part-time
- Administrative experience
- University
- Communication skills
- Annual leave
Academy Education Officer
Nottingham Forest Football Club —Nottingham
- Part-time
- Education
- Recruiting
- Organisational skills
- Free parking
- Employee assistance programme
CCTV Control Room Officer - Victoria Centre, Nottingham
Savills Management Resources —Nottingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- First Aid Certification
12d
Operations Manager
Long Lane Surgery —Coalville
- £33,000 - £36,000 a year
- Full-time
- Supervising experience
- Project management
- Continuous improvement
- Free parking
- Employee discount
Quick apply
1d
Senior Administrative Officer - Nottingham City
HM Prison & Probation Service —Nottingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
4d
Operations Manager – Estate Agency & Construction
Birstall Homes LTD —Leicester
- £25,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Management
- Sales
Quick apply
Failsafe Officer, Ophthalmology
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,760 - £27,476 a year
- Full-time
- Databases
- Project management
1d
Senior Trading Standards Officer
Civic Recruitment Limited —Nottingham
- £26.45 an hour
- Weekend availability
- Analysis skills
- Presentation skills
- Continuous improvement
Quick apply
12d
Anglican Chaplain
Ministry of Justice —Rugby
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
Free Church Chaplain
Ministry of Justice —Nottingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Grazing Development Manager
Warwickshire Wildlife Trust —Coventry
- £34,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
12d
Faciltiies and Health and Safety Manager
Personal Homecare Pharmacy —Leicester
- £50,000 - £55,000 a year
- Full-time
- HVAC
- In-person
Quick apply
Grazing Development Manager
Royal Society of Wildlife Trusts —Coventry
- £34,000 - £37,000 a year
- Full-time
- Customer service
- Employee assistance programme
11d

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Resident Liaison Officer

Lawtech Group -
Leicester

Quick apply

Job details

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Client engagement
Stakeholder liaison
English
Email software
Tenant engagement
Appointment booking and call handling
Client services
Data entry
Right to Work Check
Relationship management
SharePoint
Physical stocktaking
Certified Scrum Master
Customer support
Customer interaction
Stocktaking
Microsoft Outlook Calendar

Full job description

Role Overview:

Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout London and the wider Southeast.

Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company.

Your key responsibilities are:

Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.
Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
Maintain Lawtech customer service processes and systems as relevant for the site and residents.
Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.
Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.

Role Responsibilities:

Work closely with the Project Manager and Design & Quality teams.
Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.
Draft responses and communication for residents and other parties
Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager
Answering of phone calls and making any necessary appointments.
Liaise with individual residents and establish individual requirements.
Arrange site surveys as required to each property within the project.
Manage surveys and work appointments with residents and comply with local key-holding and security requirements.
Maintain Lawtech’s record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.
Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.
Observe all H&S rules and ensure resolution of service issues comply with all such rules.
Escalate unresolved issues to CSM, when appropriate to do so.
Basic site administration including data entry of the in house ‘probe’ system for the below:

➢ Delivery receipts – Once a week update deliveries on probe and ensure
hard copies are sent/collected for the attention of Accounts Team

➢Site stock takes – Every Thursday stock takes are undertaken by the Site
Manager. Information needs to be updated and sent to head office by you
once a week following this stock take.
➢ Update and close out alerts – Manage alerts on probe by reviewing
every three days, chasing for response from individuals who are down to
provide this.
➢ Right to Work Checks – Checking of right to work for subcontractors
including taking copies of passport or checking settlement status on the
government website.
➢ Maintain ID system for operatives - following procedure already started
by Site Manager

To perform any other administrative duties as directed by CSM.
Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service

Skills and Qualifications

Excellent written English.
Experience with customer service, ideally resident liaison experience within construction/social housing sector.
Ability to manage resident expectations.
DBC check (standard).
Competent MS Excel, MS Word, Microsoft Outlook email and calendars.
Competent use of Project Probe and SharePoint

Quick apply

Refine Your Search

liaison officer jobs in oadby, lec

Resident Liaison Officer

Security Liaison Officer

Secondary School Liaison

Flight Operations Officer

Agricultural Liaison Officer

Customer Liaison Officer

Resident Liaison Officer

TLA Disability Liaison Officer (Part Time)

Academy Education Officer

CCTV Control Room Officer - Victoria Centre, Nottingham

Operations Manager

Senior Administrative Officer - Nottingham City

Operations Manager – Estate Agency & Construction

Failsafe Officer, Ophthalmology

Senior Trading Standards Officer

Anglican Chaplain

Free Church Chaplain

Grazing Development Manager

Faciltiies and Health and Safety Manager

Grazing Development Manager

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