Together, we engage with everything we have and are, to help humankind act braver and better.
About Great Lakes Insurance SE:
As specialty provider of primary insurance services in the UK, Great Lakes London Branch (“GLLB”) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia.
Great Lakes Insurance UK Limited (“GLLS”), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.
About the role:
Would you like to be part of our diverse Global Claims community with a passion for delivering excellent service to our clients and shaping the future of Claims within Munich Re?
Our Claims team manages and monitors primary insurance claims As the team is growing, we are seeking an enthusiastic and motivated claims expert for our reporting team to focus on portfolio analysis and developing digital claims technologies for our international team.
Among your varied activities, you will support our claims managers in decision-making, identify claims leakage, generate claims reports for the business units, and drive a collaborative approach to delivering innovative solutions for Munich Re’s DA Claims operations and its clients. You will have the opportunity to help drive the digital transformation of claims management and support new business initiatives to ensure that MR Claims achieve their Ambition 2030.
Key Responsibilities:
- Data collecting, mapping, analytics and maintaining consistency across all clients’ data as well as making data accessible to internal partners
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Validating metrics and data quality to ensure calculations are accurate; defining data lineage, controls and reconciliation for auditability
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Creating reports analysing DA claims portfolios in support of internal oversight activities; designing KPI dashboards and leakage/triage insights
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Acting as a product owner for innovative claims management tools on, translating business requirements into usable, testable and maintainable digital workflows
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Defining what data is needed, which decisions the system makes, and how work moves between users and systems; specifying routing, roles, validations, approvals and SLAs
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Designing exception handling, approvals and handoffs; separating workflow logic, business rules and UI for maintainability and operational control
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Creating roadmaps for the life cycle of data and workflow projects; prioritising backlogs and coordinating delivery with engineering, data and QA
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Using statistical tools to interpret data sets, detecting trends and patterns for diagnostic and predictive analytics; proposing data-driven process improvements
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Writing clear, testable acceptance criteria; thinking in test cases, edge cases and auditability for UAT and production readiness
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Identifying pragmatic AI/GenAI use cases (e.g., document ingestion, summarisation, triage, routing) that enhance efficiency without replacing claims judgment
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Assisting with the preparation of loss runs and claims selection for audits and due diligences
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Participating in special Claims 1 projects and ad hoc reporting, as required
Competencies:
Drives results (we think big) – you consistently achieve results even under tough circumstances, with the organisation’s performance in the front of your mind. You make good and timely decisions to keep things moving, using analysis, experience and judgement.
Business insight (we think big) – you can apply your knowledge of the business and the market to advance your business’ and wider organisation’s goals.
Collaboration (we lead the ‘we’) – you identify opportunities and bring the right people together to work on a common goal, encouraging diversity of opinion, whilst maintaining clarity and unity of direction.
Client focus (we grow with our clients) – you build and maintain strong client relationships (internal and external), listening to their needs and working with them to ensure value is created.
Cultivates innovation (we grow with our clients) – you create new and better ways for Munich Re to be successful e.g., generating ideas, creating efficiencies, harnessing new technology etc.
Courage (we care and dare) – you are willing to challenge the status quo and address difficult issues, saying what you believe needs to be said. You also continue to operate effectively even when things are uncertain and the way forward is unclear.
Persuades (we are clear and authentic) – you use clear and compelling arguments to gain the support, enthusiasm and commitment of others, whilst ensuring you take time to actively listen to the diversity of views and opinions.
Key Skills & Experience:
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Advanced Excel, Power BI, Azure DevOps, VBA, DAX and SQL/R; Python is a plus
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Build dashboards/KPIs in Power BI; define and track SLAs/operational metrics
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Connect, import, and transform data; strong data modelling, quality, and reconciliation
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Primary insurance claims knowledge; end-to-end process and portfolio analytics
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Product ownership with a track record of delivering business solutions; maps workflows, not just screens
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Translate requirements into states, roles, rules, routing, validations, approvals; separate workflow logic, business rules, and UI
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Strong process, workflow, and data structure understanding; designs exceptions, referrals, escalations
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Basic AI/GenAI literacy for workflow efficiency
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Strong analytics; meticulous with data and detail
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Solid project management and communication skills; clear ownership and availability to drive delivery
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Self-starter; practical, results-focused in a dynamic environment
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Excellent organisation, multitasking, and time management
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Proactive on process improvements; adaptable to change
Desired Qualifications and Educational Background:
- Associate/BA or equivalent experience
Thought Leaders:
You are seen as an expert in your field and will be the ‘go to’ person for your area of specialism within Munich Re. You will be seen as a role model/mentor to others – identifying opportunities to share your knowledge with others.
You will demonstrate and role model inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well.
You will treat your colleagues and sales and business partners fairly and with respect.
At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
