Operations manager Work, Jobs in Portadown, Arm (with Salaries)

Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
Group Operations Manager
kiddiwinkles —Cookstown
- £40,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Relocation assistance
Quick apply
6d
Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Continuous improvement
- In-person
- Training & development
Quick apply
Senior Client Operations Manager
LexTalento Recruitment & Advisory Ltd. —Belfast
- £29,623.71 - £64,462.36 a year
- Full-time
- CRM software
- Data analysis skills
- Continuous improvement
- Health & wellbeing programme
- Flexitime
Quick apply
17h
Senior Risk Operations Manager
Raylo —Belfast
- Hybrid work
- Analysis skills
- AI
- Leadership
- Work from home
Quick apply
4d
Security Operations & Fire Service Manager
Airbus Operations Limited —Belfast
- Full-time
- Travel
- Organisational skills
- Communication skills
7d
Trainee Operations Lead
Dale Farm —Dungannon
- Full-time
- Travel
- Organisational skills
- Communication skills
- Annual leave
18h
Operations Supervisor
FedEx EU —Belfast
- £14.63 an hour
- Full-time
- Communication skills
- Employee assistance programme
Facilities Manager
CBRE —Belfast
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
Operations Director - Network Access Products
Cubis Systems —Lurgan
- Full-time
- Engineering
- Continuous improvement
- Team management
- Referral programme
Quick apply
Operations Director
Mowlem —Belfast
- Full-time
- Hybrid work
- Civil engineering
- Up to 50% travel
- Engineering
- Employee assistance programme
Quick apply
1d
Director of Supply Operations
Raylo —Belfast
- AI
- Leadership
Quick apply
1d
Markets Operations Lead Analyst (Vice President)
Citi —Belfast
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Financial services
- Employee assistance programme
- Employee discount
11d
Senior Business Analyst - Derivatives Data & Collateral Operations, Assistant Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Contracts
12d
Assistant Vice President – Eligible Collateral Schedule Negotiator – Markets Operations
Citi —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Employee assistance programme
- Employee discount
Data Analytics & Process Transformation (Derivative Settlements Operations) Vice President
Citi —Belfast
- Full-time
- Hybrid work
- AI
- Communication skills
- Banking
- Employee assistance programme
- Employee discount
Associate Director, Digital Procurement, Supply Chain & Network Operations
Deloitte —Belfast
- Hybrid work
- Business development
- Leadership

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Assistant Manager
Bob & Berts —Craigavon
Customer Excellence: Build relationships with customers and resolve complaints or concerns promptly. Driving Sales: Implement marketing initiatives, promote…
£13.50 - £14.00 an hour
Quick apply
8d
Lead Account Manager
Cooneen Group —Fivemiletown
Has experience of dealing with customers, both remotely (via phone and email) and in person. Maintain regular contact with customers to review account activity…
Quick apply

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Customer Operations Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,300 - £4,600 a month

Benefits

Free parking
Health & wellbeing programme
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Business Management
Dashboard visualisation
Resource allocation planning
Operations management
Stakeholder collaboration
Stakeholder liaison
ERP software
Microsoft Office Suite
Analysis skills
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Recruiting
Operational strategy development
Management reporting
Customer support
Budgeting
Business
Leadership
Communication skills
Operations leadership experience
Analytics
Rota coordination

Full job description

Job Summary

Maurer & Sons Ltd. is seeking an experienced, customer-focused, and results-driven Customer Operations Manager to lead our customer operations function in Armagh.

As the Customer Operations Manager, you will oversee the daily delivery of customer support and operational services, ensuring exceptional customer experiences, efficient processes, and high-performing teams. You will collaborate with senior leadership and cross-functional departments to optimize service delivery, improve operational performance, and strengthen long-term customer relationships.

This opportunity is ideal for professionals with experience in customer operations, customer service management, business operations, BPO, contact centres, logistics, professional services, or client success who are looking to make a meaningful impact within a growing organisation.

What You'll Do

Lead and manage the daily operations of the customer service and customer operations teams.
Develop and implement operational strategies that improve customer satisfaction and business performance.
Monitor operational KPIs, service levels, response times, and customer satisfaction metrics.
Coach, mentor, and develop team leaders and customer support professionals.
Manage escalated customer concerns and ensure timely, professional resolution.
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
Oversee workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and executive summaries.
Analyze customer feedback and operational data to identify improvement opportunities.
Implement process improvements that enhance efficiency and service quality.
Support recruitment, onboarding, training, and performance management initiatives.
Ensure compliance with company policies, quality standards, and relevant regulations.
Manage operational budgets and resource utilization where appropriate.
Drive a culture of continuous improvement, accountability, and customer excellence.
Support strategic projects that strengthen operational capability and business growth.

Requirements

Previous experience as a Customer Operations Manager, Customer Service Manager, Operations Manager, Customer Success Manager, or similar leadership role.
Strong leadership, coaching, and people management experience.
Excellent communication, interpersonal, and stakeholder management skills.
Proven experience managing KPIs, service levels, and operational performance.
Strong analytical, planning, and decision-making abilities.
Experience using CRM platforms, customer service software, ERP systems, or workforce management tools.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Customer-first mindset with exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Bachelor's degree in Business Management, Operations Management, Customer Service, or a related discipline is preferred.
Professional qualifications in management, customer experience, or operational excellence are advantageous but not essential.
Applicants who meet most, but not all, of the qualifications are encouraged to apply.

Pay: £3,300.00-£4,600.00 per month

Benefits:

Company pension
Flexitime
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

operations manager jobs in portadown, arm

Customer Operations Manager

Group Operations Manager

Contact Centre Manager

Senior Client Operations Manager

Senior Risk Operations Manager

Security Operations & Fire Service Manager

Trainee Operations Lead

Operations Supervisor

Facilities Manager

Operations Director - Network Access Products

Operations Director

Director of Supply Operations

Markets Operations Lead Analyst (Vice President)

Senior Business Analyst - Derivatives Data & Collateral Operations, Assistant Vice President

Assistant Vice President – Eligible Collateral Schedule Negotiator – Markets Operations

Data Analytics & Process Transformation (Derivative Settlements Operations) Vice President

Associate Director, Digital Procurement, Supply Chain & Network Operations

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