Service desk engineer 3rd line Work, Jobs (with Salaries)

Senior Service Desk Engineer (3rd Line / with Field)
HBP Group —Scunthorpe
- £40,000 - £45,000 a year
- Full-time
- Azure
- Continuous improvement
- Travel
Quick apply
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
7d
Senior Service Desk Consultant - 3rd Line
Technology Services Group —Remote
- £45,000 a year
- Remote
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
2nd line Technical Support Engineer
ERGOS UK —Crawley
- £32,000 - £39,999 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
3rd Line Network Engineer
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- Engineering
- Mentoring
- Free parking
Quick apply
3rd Line Support Engineer
BCN Group —Leeds
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
9h
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
3rd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £45,000 - £55,000 a year
- Weekend availability
- Continuous improvement
- Communication skills
Quick apply
2nd Line Engineer
ME+EM —London
- Full-time
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Cloud Engineer - Azure
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
- Free parking
Quick apply
5d
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- System design
- Windows
- Free parking
Quick apply
10d
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Computer networking
- SharePoint
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
10h
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Windows Support Engineer - 3rd Line
NewPrinces Group —Liverpool
- Azure
- Customer service
- Analysis skills
- Annual leave
- Work from home
6d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
IT Service Desk Analyst
BTL IT Solutions Ltd. —Patchway
- £26,000 - £29,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
Quick apply

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Senior Service Desk Engineer (3rd Line / with Field)

HBP Group -
Scunthorpe

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Job details

Full-time
£40,000 - £45,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Technology infrastructure experience
Cloud infrastructure
Driving Licence
Azure
Stakeholder collaboration
Stakeholder liaison
Network infrastructure
Continuous improvement
IT support
Customer support
VMWare
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Microsoft Azure

Full job description

Job Advert

Be the Engineer Customers Remember

At The HBP Group, we believe great technology is only part of the solution. What truly sets us apart is our people and the effortless experience they create for our customers.

We're looking for a Senior Service Desk Engineer (3rd Line) who thrives on solving complex technical challenges, taking ownership when others can't, and restoring customer confidence when it matters most.

This isn't a typical 3rd Line support role.

You'll be our senior technical troubleshooter... the person we trust to step into our most challenging customer situations, coordinate teams, solve complex infrastructure issues, and deliver outcomes that leave customers feeling supported, informed and valued.

If you're technically exceptional, calm under pressure, and passionate about delivering outstanding customer experiences, we'd love to hear from you.

What You'll Be Doing

As one of our senior technical specialists, you'll:

Own and resolve high-priority technical escalations from start to finish.
Act as the senior technical contact during major customer incidents.
Travel to customer sites when hands-on expertise is needed.
Lead investigations across Microsoft, networking, cloud and infrastructure technologies.
Work closely with Project Delivery, Service Delivery, Technical Services and third-party vendors.
Communicate confidently with customers, translating technical complexity into clear, reassuring updates.
Identify root causes—not just quick fixes—and drive continual service improvement.
Help improve standards, documentation and processes across the business.

What You'll Bring

We're looking for someone who combines deep technical knowledge with outstanding customer skills.

Essential experience

3+ years in a senior technical support or infrastructure role
Experience supporting business-critical environments
Strong troubleshooting and diagnostic skills
Excellent communication and stakeholder management
Ability to prioritise multiple complex issues simultaneously
Full UK driving licence and willingness to travel to customer sites

Technical expertise

You'll have experience across several of the following:

Microsoft 365
Windows Server
Active Directory & Entra ID
Microsoft Azure
Networking (Switching, Routing, Firewalls & VPNs)
VMware / Hyper-V
Storage technologies
Endpoint Management
Backup & Disaster Recovery
Security technologies

Microsoft certifications and networking certifications are highly desirable.

What Makes You Different

Technical skills will get you noticed.

Your attitude is what will make you successful.

At HBP we look for people who:

Take ownership rather than passing problems on.
Build trust through honest, proactive communication.
Make technology easy for customers to understand.
Stay calm and solutions-focused under pressure.
Work collaboratively across teams.
Constantly look for ways to improve both customer experience and service delivery.

We believe every interaction should make life easier for our customers.

Why Join The HBP Group?

We're committed to creating an environment where talented people can do their best work.

You'll enjoy:

Working with modern Microsoft and infrastructure technologies
Exposure to complex enterprise environments
Opportunities for technical development and certifications
A collaborative, supportive culture
Genuine autonomy and responsibility
A role where your expertise has real impact on customers and the business

Apply Now

If you're an experienced infrastructure engineer who enjoys solving the problems others can't, values customer relationships as much as technology, and wants to make a real difference, we'd love to hear from you.

Apply today and help us deliver technology that simply works... and customer experiences that people remember.

Closing Date: 4th September 2026

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.

Quick apply

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Senior Service Desk Engineer (3rd Line / with Field)