Helpdesk support Work, Jobs in Keynsham, Som (with Salaries)

Helpdesk Technician 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Senior Customer Service Representative - FM Helpdesk
Equans —Bristol
- Full-time
- Supervising experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme
14d
People Support Consultant
Computershare —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Human resources
- Work from home
3d
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Travel
- SharePoint
- Referral programme
Quick apply
Helpdesk Team Leader
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Continuous improvement
11d
Call Handler
Arc Monitoring —Filton
- Part-time
- Data entry
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
Invoicing Administrator
Lancer Scott —Bristol
- £25,000 - £27,000 a year
- Full-time
- Microsoft Word
6d
Facilities Assistant
JLL —Bristol
- Front desk
Administration Assistant
Omnia Resourcing —Avonmouth
- Up to £11.02 an hour
- Temporary
- Computer literacy
- Administrative experience
- Data entry
- Referral programme
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Word
- CRM software
- Continuous improvement
IT Support Analyst Apprentice
The Delta Group —Melksham
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Landscapes Operative
Bristol Zoological Society —Bristol
- £25,753 a year
- Full-time
- Free parking
- Annual leave
7d
Admin Assistant – Logistics
Omnia Resourcing —Avonmouth
- Up to £11.02 an hour
- Temporary
- Computer literacy
- Administrative experience
- Data entry
- Referral programme
Facilities Assistant
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- Front desk
- In-person
Quick apply
Head of IT
Central Support —Bristol
- £55,000 - £65,000 a year
- Full-time
- POS
- Budgeting
- AI
- Annual leave
- Employee discount
Quick apply
11d
Service Desk Manager
Lancer Scott —Bristol
- £40,000 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
CCTV Drainage Engineer
Ambipar Site Services Ltd —Avonmouth
- £15 - £19 an hour
- Overtime
- Customer service
- Travel
- Power tools
- Referral programme
Quick apply
1d
Field Based IT Technician - Schools and Business - Bristol - £28k to £30k
Soltech IT —Bristol
- £28,000 - £30,000 a year
- Full-time
- Google Suite
- Customer service
- In-person
- Free parking
- Work from home
Quick apply
8d
Team Leader
Lancer Scott —Bristol
- Up to £32,000 a year
- Full-time
- Analysis skills
- Team management
- Mentoring
Site Supervisor (Responsive Repairs)
Novus Property Solutions Ltd —Bristol
- Monday to Friday
- Management
- Microsoft Office
- Supervising experience
- Employee discount
Quick apply
8h

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Helpdesk Technician 1st/2nd Line

Soltech IT
Bristol

Quick apply

Job details

Full-time | Apprenticeship
£28,000 - £30,000 a year

Benefits

Free parking
Additional leave
Annual leave
Company pension
Company events
Employee discount
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
Driving Licence
Incident management
Software troubleshooting
SCCM
Customer service
Incident queue management
Technical support
User account management
Continuous improvement
IT support
Technical support incident logging
Organisational skills
IP networking
Customer support
IT incident logging
Application support
Communication skills
Intune
Help desk
Mobile devices

Full job description

Job Description

Experienced 1st/2nd Line Helpdesk Technician

Full Time

Salary

Full Time - £28,000 to £30,000

Additional Benefits

Additional Bonus £1,200 pa

Regular Commission Schemes

Paid business mileage and expenses

20 days annual leave, plus bank holidays (additional up to 10 days around Christmas / New Year)

Additional leave

Company events

Company pension

Employee discount

Laptop and networking equipment

Key Responsibilities

Provide first and second-line remote IT support to business and education clients.
Troubleshoot hardware, software, networking, Microsoft 365, Windows, and cloud-based issues.
Manage incidents and service requests using the company helpdesk system.
Escalate complex technical issues to senior engineers where appropriate.
Maintain accurate documentation and update customer records.
Configure and deploy desktops, laptops, mobile devices, and peripheral equipment.
Support Microsoft 365, Active Directory, Azure AD/Entra ID, and standard business applications including SCCM.
Deliver excellent customer service while meeting service level agreements (SLAs).
Contribute to knowledge base articles and service improvements.

Skills & Experience

Essential:

Previous experience in an 1st/2nd Helpdesk or IT Support role.
Strong knowledge of Windows 10/11 and Microsoft 365.
Experience supporting Active Directory and user account administration.
Good understanding of TCP/IP, DNS, DHCP, Wi-Fi, and general networking.
Excellent troubleshooting and diagnostic skills.
Strong communication and customer service skills.
Ability to prioritise workloads and work effectively under pressure.
Full UK driving licence.

Desirable:

Experience with Microsoft Intune, Azure/Entra ID, or SharePoint.
Experience supporting schools or managed service (MSP) environments.
Experience across multiple hypervisors (Hyper-V, XCP-ng).
Knowledge of Windows Server technologies.
Relevant IT qualifications (CompTIA, Microsoft, ITIL or equivalent).

In return, we offer career progression, ongoing technical training, and a full-time salary of £28,000 to £30,000, depending on experience.

Benefits include a company pension, bonus and commission schemes, free on-site parking, a company laptop or MacBook, 20 days annual leave plus bank holidays, and additional leave over the Christmas and New Year period.

In addition, all authorised business mileage and expenses will be paid by the company.

Overview

SoltechIT provides a comprehensive range of IT services and hands-on ICT/computing support to over 700 business and education (primary school) clients across the South West of England. We put the needs of our clients first, delivering reliable, responsive, and professional IT support across a wide range of technologies.

SoltechIT is a friendly and supportive place to work where people feel trusted and respected. We are proud of the diversity, flexibility, and breadth of skills and experience within our team.

We are looking to recruit an experienced 1st/2nd Line Helpdesk Engineer to join our Service Desk team. The successful candidate will have proven experience working within an IT support environment, providing first and second-line technical support to business and/or education customers. You will be confident managing incidents and service requests from initial logging through to resolution, escalating to senior engineers where appropriate.

Individuals will be passionate about IT, self-motivated, and committed to delivering exceptional customer service. This role requires an excellent team player with strong communication and organisational skills, a professional and courteous manner, and the ability to explain technical issues clearly to customers of varying technical ability.

Candidates should be able to work independently, prioritise competing workloads, and demonstrate strong troubleshooting and problem-solving skills. A proactive approach to improving processes, identifying recurring issues, and contributing to the continual improvement of our service desk is essential.

Job Types: Full-time, Apprenticeship

Pay: £28,000.00-£30,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in keynsham, som

Helpdesk Technician 1st/2nd Line

Senior Customer Service Representative - FM Helpdesk

People Support Consultant

1st Line IT Support Engineer

Helpdesk Team Leader

Call Handler

Invoicing Administrator

Facilities Assistant

Administration Assistant

IT Applications Support Technician

IT Support Analyst Apprentice

Landscapes Operative

Admin Assistant – Logistics

Facilities Assistant

Head of IT

Service Desk Manager

CCTV Drainage Engineer

Field Based IT Technician - Schools and Business - Bristol - £28k to £30k

Team Leader

Site Supervisor (Responsive Repairs)

I want to receive the latest job alerts for helpdesk support in keynsham, som

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