Learning and development manager Work, Jobs in Birchwood, Chs (with Salaries)

Operational Excellence Trainer
Betfred —Warrington
- Full-time
- Customer service
- Presentation skills
- Continuous improvement
Quick apply
1d
Learning and Development Lead
Training Qualifications UK —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
12d
Learning and Development Coach
University of Salford —Salford
- Full-time
- Training & development
- School
1d
Organisational Development Consultant
Salford Council —Swinton
- £39,152 - £41,771 a year
- Human resources
- Training & development
2h
Talent & Development Partner
The Very Group —Liverpool
- Full-time
- Hybrid work
- Training & development
- AI
- Employee discount
Quick apply
1d
Curriculum Lead - Engagement (non-accredited provision)
North Yorkshire Council —County
- £38,220 - £42,839 a year
- Management
- Mentoring
- Leadership
1h
Learning Activation Specialist
mydentist —Manchester
- Full-time
- Hybrid work
- Sales
- Travel
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Learning & Development Partner
Emperor —Manchester
- Hybrid work
- Training & development
- AI
- Leadership
- Flexible schedule
Adult Community Learning Development Manager (English & ESOL) Adult Skills
St. Helens Council —St Helens
- £36,629.95 - £39,365.57 a year
- Team management
Adult Community Learning Development Manager (English & ESOL) Adult Skills
St Helens Borough Council —St Helens
- £36,629.95 - £39,365.57 a year
- Team management
Leadership, Talent and Capability Lead
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £57,528 - £64,750 a year
- Full-time
- Rehabilitation centre
- Training & development
6d
Curriculum Lead - Engagement (Maths)
North Yorkshire Council —County
- £38,220 - £42,839 a year
- Management
- Maths
- Mentoring
1h
People Development & Experience
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Human resources
- Gym membership
- Referral programme
Quick apply
Learning and Development Advisor
JDSPORTS —Rochdale
- Weekend availability
- Customer service
- Project management
- Continuous improvement
- Employee discount
Quick apply
7d
Service Development Manager
EXL Service —Manchester
- Full-time
- Project management
- Bachelor's degree
- Continuous improvement
- Employee stock purchase plan
Trainer for Residential Childcare
Halliwell Homes —Eccles
- £28,810 - £35,212 a year
- Full-time
- Up to 50% travel
- Project management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
12d
Curriculum Lead - Digital
North Yorkshire Council —County
- £38,220 - £42,839 a year
- Management
- Mentoring
- Training & development
1h
Curriculum Manager - Infrastructure
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Sales
- Education
- Continuous improvement
- Annual leave
Quick apply
Curriculum Manager - Health and Social Care
Hopwood Hall —Manchester
- Full-time
- Computer literacy
- Recruiting
- Computer skills
- Free parking
- Employee discount
Quick apply
7d
Incident Command Trainers
GMCA —Bury
- Training & development
- Teaching

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Operational Excellence Trainer

Betfred -
Warrington

Quick apply

Job details

Full-time
1 day ago

Qualifications

Facilitation
Stakeholder collaboration
Customer service
Stakeholder liaison
Coaching
Change management
Presentation skills
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Staff training
Change leadership
E-learning platforms
Content management
LMS
Training & development
Learning and development experience
Communication skills
Analytics
Stakeholder management

Full job description

At Betfred, we’re proud of where we’ve come from – a strong retail heritage, an expanding digital footprint, both built-on resilience, independence and a deep connection to our customers. As we accelerate our growth and reimagine what excellence looks like in the gambling industry, we’re evolving how we operate — smarter systems, sharper performance, and an unwavering commitment to quality in everything we do.

That’s where you come in.

We’re looking for a Operational Excellence Trainer, to help uphold and enhance the standards that define Betfred. Reporting to the Continuous Improvement Manager, you’ll play a key role in ensuring our Customer Service, Compliance and Operational teams are all trained to an excellent standard and have access to an extensive knowledge base, to ensure a better service to our customers.

Your role in our Journey

As the Operational Excellence Trainer, you will be responsible for designing and delivering high-quality learning solutions that build colleague capability and successfully embed operational change across Customer Service and Compliance Operations.

Working closely with the Continuous Improvement, Process Excellence, Quality Assurance and Operational Leadership teams, you will ensure colleagues have the knowledge, skills and confidence to deliver excellent customer outcomes, meet regulatory requirements and adopt new ways of working.

Alongside delivering engaging training programmes, you will own operational knowledge content, support change implementation and continuously improve learning through insight, coaching and performance data.

Responsibilities

Design, deliver and continuously improve induction, onboarding and probation programmes across Customer Service and Compliance Operations
Deliver engaging learning through a variety of methods including classroom, virtual, on-the-job coaching and digital learning
Carry out competency assessments and side-by-side coaching to support colleague development
Support managers with coaching techniques and development recommendations
Measure learning effectiveness and continuously improve training programmes
Own and maintain the operational knowledge base, ensuring all learning materials and knowledge articles remain accurate, current and aligned to approved processes
Work with Process Excellence Specialists and Subject Matter Experts to ensure documentation, knowledge content and training materials remain aligned
Carry out regular governance reviews of operational knowledge and learning content
Develop training plans for operational improvement initiatives and support successful implementation through coaching, floor walking and stakeholder engagement
Ensure colleagues are equipped to adopt new processes, systems and ways of working
Identify capability gaps through QA insight, operational performance data and stakeholder feedback
Track adoption of operational changes and recommend further coaching or learning interventions where required
Build strong relationships with Operational Leaders, Quality Assurance and Process Excellence teams to understand capability needs
Translate operational and regulatory requirements into effective learning solutions
Work collaboratively with SMEs to ensure learning reflects current business priorities and regulatory obligations

What you'll need to succeed

Experience designing and delivering learning programmes within a customer service, operational or regulated environment
Experience supporting operational change and continuous improvement initiatives
Experience maintaining knowledge bases, SOPs or operational documentation
Experience using QA insight and performance data to identify learning needs
Experience producing digital learning content and working with LMS platforms
Excellent facilitation, coaching and presentation skills
Strong stakeholder management and communication skills
Strong planning, organisation and analytical capability
Ability to simplify complex operational processes into engaging learning
High attention to detail and commitment to continuous improvement
Customer focused with a passion for developing others
Curious, collaborative and proactive
Flexible approach with willingness to travel when required

Why join us now

This is a rare opportunity to play a pivotal role at the heart of a business on the move. At Betfred, you’ll join a team that’s building for the future – with sharper tools, smarter thinking, and a shared belief in getting better every day. If you’re ready to make a difference, we’re ready to welcome you.

Join us. Help us define what’s next – and be proud of the impact you will make.

What’s next?

If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.

Quick apply

Refine Your Search

learning and development manager jobs in birchwood, chs

Operational Excellence Trainer

Learning and Development Lead

Learning and Development Coach

Organisational Development Consultant

Talent & Development Partner

Curriculum Lead - Engagement (non-accredited provision)

Learning Activation Specialist

Learning & Development Partner

Adult Community Learning Development Manager (English & ESOL) Adult Skills

Adult Community Learning Development Manager (English & ESOL) Adult Skills

Leadership, Talent and Capability Lead

Curriculum Lead - Engagement (Maths)

People Development & Experience

Learning and Development Advisor

Service Development Manager

Trainer for Residential Childcare

Curriculum Lead - Digital

Curriculum Manager - Infrastructure

Curriculum Manager - Health and Social Care

Incident Command Trainers

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