Cloud analyst Work, Jobs in Birmingham, Wmd (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
7d
Senior FinOps / Cloud Optimisation Analyst
Softcat —Birmingham
- Hybrid work
- Continuous improvement
- Mentoring
- School
- Flexible schedule
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- No degree
- APIs
- AI
- Annual leave
Quick apply
IT Governance Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Employee discount
1d
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Computer Science
- No degree
- SharePoint
- Employee assistance programme
Quick apply
Threat Analyst
SCC —Birmingham
- £35,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
6d
Service Desk Analyst
Rubix —Birmingham
- Full-time
- Microsoft Outlook
- Mentoring
- Communication skills
Data Engineer
AT Rhizome Technologies Ltd —Birmingham
- £57,338 - £62,500 a year
- Full-time
- Azure
- SQL
- In-person
Quick apply
3h
Vulnerability Management Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Scripting
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Data UK —Birmingham
- CRM software
- Azure
- Mentoring
Cloud DevOps Engineer
Accenture —Birmingham
- Full-time
- DevOps
- AWS
- Communication skills
14d
Finance Analyst
Standard Life —Birmingham
- £30,000 - £40,000 a year
- Computer literacy
- Analysis skills
- Analytics
- Annual leave
6d
AWS IaaS Sys Admin
Accenture —Birmingham
- Full-time
- DevOps
- AWS
- Communication skills
14d
Business Analyst
Capgemini —Birmingham
- Hybrid work
- Master's degree
- Machine learning
- AI
6d
Associate Product Manager - Accounting, Taxation & Payments
Pinewood.AI —Solihull
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Accounting
- Annual leave
- Employee assistance programme
Quick apply
Senior Technical Business Analyst-Data Digital & Technology
Serco Group —Solihull
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
- Employee discount
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Ltd —Birmingham
- CRM software
- Azure
- Mentoring
System Analyst/ Developer
AGCO —Stoneleigh
- Hybrid work
- Software troubleshooting
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Conflict management
- Agile
- Communication skills
12d
Software Developer, Digital Innovation, Tax and Legal
Deloitte —Birmingham
- Hybrid work
- Computer Science
- Bachelor's degree
- Mentoring

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Birmingham

Apply Now

Job details

Permanent
7 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Apply Now

Refine Your Search

cloud analyst jobs in birmingham, wmd

1st Line Service Desk Analyst (Days)

Senior FinOps / Cloud Optimisation Analyst

Technology Analyst - Operations (UK Remote)

IT Governance Analyst

IT Support Analyst

Threat Analyst

Service Desk Analyst

Data Engineer

Vulnerability Management Analyst

Microsoft Dynamics365 and Power Platform Support Analyst

Cloud DevOps Engineer

Finance Analyst

AWS IaaS Sys Admin

Business Analyst

Associate Product Manager - Accounting, Taxation & Payments

Senior Technical Business Analyst-Data Digital & Technology

Microsoft Dynamics365 and Power Platform Support Analyst

System Analyst/ Developer

IT Project Manager

Software Developer, Digital Innovation, Tax and Legal

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