Technical support analyst Work, Jobs in Sidcup, Gtl (with Salaries)

Support Analyst
dunnhumby —London
- Travel
- Organisational skills
- In-person
- Flexible schedule
Quick apply
6d
Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
Technical Support Analyst
CoStar Group —London
- Full-time
- Databases
- Bachelor's degree
- No degree
- Annual leave
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Communication skills
Quick apply
IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
6d
Technical Support Analyst, Tier 1 (UK)
Docebo —London
- Full-time
- Hybrid work
- Communication skills
- Employee stock purchase plan
- Annual leave
1d
Technology Support Senior Analyst
Bank of America —Bromley
- Full-time
- Customer service
- Analysis skills
- Computer networking
4d
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
7d
Deskside Support Analyst
Markel International Services Ltd —London
- Bar
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
8d
Site Support Analyst
Beam Inc. —London
- Bachelor's degree
- Travel
21h
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
5d
Application Support Analyst (PA26Q3ASJH102)
SS&C Technologies —London
- Weekend availability
- Spanish
- English
- Databases
12d
ICT Technical Analyst
Hill Group UK —Waltham Abbey
- Remote
- Travel
- Communication skills
- Employee discount
1d
IT Support Analyst
Methods Business and Digital Technology —London
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- SharePoint
- Employee assistance programme
Quick apply
8d
IT Support Analyst
Formula 1 —London
- Full-time
- Communication skills
- Store discount
- Annual leave
7d
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
2d
Graduate Trading Support Analyst
Trayport —London
- Full-time
- Continuous improvement
- No degree
- APIs
Application Support Analyst
Ki —London
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- HTML
Quick apply
IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
IT Application Support Analyst
TrinityBridge —London
- SQL
- APIs
- Communication skills

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Support Analyst

dunnhumby -
London

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Job details

6 days ago

Benefits

Flexible schedule

Qualifications

Technical troubleshooting
Desktop support
Incident queue management
Ticket management
ITIL
Organisational skills
ServiceNow
Customer support
Customer interaction
Active Directory
Time management
Mobile devices

Full job description

dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We're looking for a Support Analyst who expects more from their career. The Support Analyst will provide high-quality, office based IT support from the Support Bar, acting as a first point of contact for users and delivering excellent customer experience while resolving day-to-day IT issues using defined tools, processes and escalation paths.

Due to the hands-on and collaborative nature of the role, this position is based in our London office five days per week.

Key accountabilities:

Technical Support
- Deliver level 1 and 2 technical support across Windows/macOS, Microsoft 365, mobile devices, AV and meeting room technology to walk-up users.
- Deliver level 2 technical support across Windows/macOS, Microsoft 365, mobile devices, AV and meeting room technology to remote users.
- Troubleshoot hardware, software, account and configuration issues and escalate to senior Support Bar Analysts where required.
- Support Joiners, Movers and Leavers processes with device builds/wiping, imaging, deployments and basic Active Directory administration tasks.
Operational & Service Delivery
- Log and manage tickets accurately in ServiceNow, ensuring SLA adherence and correct prioritisation.
- Contribute to knowledge articles and documentation to improve team capability, Service Desk and Automation coverage.
- Maintain stock levels, assist with asset management/CMDB record accuracy and support shipping and procurement activities.
User Experience & Communication
- Ensure proactive coverage of the Support Bar and maintain high standards of customer service at all times.
- Demonstrate consistently professional engagement with users with frequent updates.
Collaboration
- Work collaboratively with global teams and support remote site activities where required.
- Develop towards being main point of contact (Office Champion) for remote sites. This will require some European travel.

What we expect from you:

Exposure to enterprise IT environments and basic ITIL understanding would be advantageous but not essential.
A passion for technology and a strong customer service mindset.
Solid time management and organisational skills.

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

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Refine Your Search

technical support analyst jobs in sidcup, gtl

Support Analyst

Support Analyst

Technical Support Analyst

1st Line Support Analyst

IT Service Desk Analyst

Technical Support Analyst, Tier 1 (UK)

Technology Support Senior Analyst

End User Support Analyst

Deskside Support Analyst

Site Support Analyst

Application Support Analyst

Application Support Analyst (PA26Q3ASJH102)

ICT Technical Analyst

IT Support Analyst

IT Support Analyst

1st Line Service Desk Analyst

Graduate Trading Support Analyst

Application Support Analyst

IT Support Analyst

IT Application Support Analyst

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