Line technical support analyst Work, Jobs in Cheddington, Bkm (with Salaries)

First Line Analyst
Computacenter —Hatfield
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
3h
Junior IT Support Analyst
Pizza Express —Uxbridge
- £30,000 a year
- Weekend availability
- Restaurant
- Communication skills
Quick apply
14d
Salesforce Technical Lead
Association for Project Management —Princes Risborough
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- No degree
- Free parking
- Annual leave
Quick apply
Data Investigations Manager (Data & Analytics)
Equifax —London
- Full-time
- Team management
- Leadership
- Communication skills
- Sick pay
Business Architect
Interpham Consulting —Luton
- Full-time
- Communication skills
SEO Senior Analyst
upriseUP —Chesham
- £36,000 - £44,000 a year
- Monday to Friday
- Hybrid work
- In-person
- Flexible schedule
Senior Sample Reception Officer
Tetra Tech —Bedford
- Full-time
- Management
- Laboratory experience
- Leadership
Senior IT Security Analyst
Lumentum —Towcester
- Full-time
- Communication skills
Head of Finance Systems & Data
Halma plc —Amersham
- Continuous improvement
- IT
- Communication skills
Quick apply
IT&D Manager, Solution Architecture - Planisware/Portfolio Management
Reckitt —Slough
- JavaScript
- APIs
- Agile
- Employee assistance programme
- Life insurance
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
14d
Business Analyst
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Remote
- Analysis skills
- Agile
- Communication skills
- Free parking
- Annual leave
Flight Data Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
1d
Senior IT Technical Support Analyst - fixed term contract
North Hertfordshire District Council —Letchworth
- £39,522 - £45,553 a year
- Hybrid work
- Customer service
- Flexible schedule
IT Field Technical Analyst
Cadent Gas —Slough
- £39,687 - £44,358 a year
- Hybrid work
- Customer service
- Continuous improvement
- Travel
- Employee discount
12d
Apprentice - IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
1d
Senior Pensions Analyst - EMEA
Hilton —Watford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Lead Asset Manager
BayWa r.e. —Milton Keynes
- Full-time
- Engineering
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
10h

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First Line Analyst

Computacenter -
Hatfield

Apply Now

Job details

Full-time | Fixed term contract
3 hours ago

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Project management
Service restoration
Presentation skills
Computer networking
Customer support
Customer interaction
Help desk

Full job description

Location: UK - Cust. Site ENG | Job-ID: 219644 | Contract type: Fixed Term Contract | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Hours - 37.5 (per week)

Hybrid - 3-5 days a week in the office (Derby)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

line technical support analyst jobs in cheddington, bkm

First Line Analyst

Junior IT Support Analyst

Salesforce Technical Lead

Data Investigations Manager (Data & Analytics)

Business Architect

SEO Senior Analyst

Senior Sample Reception Officer

Senior IT Security Analyst

Head of Finance Systems & Data

IT&D Manager, Solution Architecture - Planisware/Portfolio Management

1st Line Support Analyst

Business Analyst

Flight Data Analyst

Senior IT Technical Support Analyst - fixed term contract

IT Field Technical Analyst

Apprentice - IT Service Desk Analyst

Senior Pensions Analyst - EMEA

Lead Asset Manager

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