Technical support Work, Jobs in Thurlow, Sfk (with Salaries)

IT Assistant
GCB Cocoa UK Ltd —Sudbury
- £28,000 - £32,000 a year
- Full-time
- No degree
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Technical Support Officers - Green Space and Heritage
West Suffolk Council —West Suffolk
- £29,540 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
5d
IT Technician - Bury St Edmunds Cluster
Unity Schools Partnership —Haverhill
- £27,254 - £29,540 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
Customer Support Specialist
StackCX LTD —Cambridge
- £25,500 - £35,000 a year
- CRM software
- Customer service
- In-person
Quick apply
9d
IT Engineer
Force36 Limited —Saffron Walden
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Employee discount
Quick apply
3d
1st / 2nd Line Engineer
Pushforward Secondary Education Ltd —Bury St. Edmunds
- £28,000 - £30,000 a year
- Full-time
- Data entry
- SharePoint
12d
Digital Operations Assistant
Richard Designs —Ely
- £26,000 - £29,000 a year
- Full-time
- CRM software
- Social media management
- In-person
- Free parking
- Employee discount
Quick apply
Activation Support Representative - eCommerce
Worldpay (UK) Limited —Cambridge
- CRM software
- Bachelor's degree
- Continuous improvement
Quick apply
5d
IT Technician 0.4
COLCHESTER INSTITUTE —Colchester
- £10,343.42 - £10,505.04 a year
- Part-time
Quick apply
5d
Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
IT GRC Specialist
Mundipharma —Cambridge
- Full-time
- Hybrid work
- Master's degree
- AI
9d
Staff Linux Support Engineer
Arm —Cambridge
- £97,300 - £131,700 a year
- Hybrid work
- C++
- Linux
- Communication skills
Customer Support Specialist (Apprenticeship)
Beyond Co —Newmarket
- £16,640 - £26,500 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
IT Workplace Specialist
Mettler Toledo —Royston
- Travel
- SharePoint
- Communication skills
- Annual leave
Digital Friend Volunteer
Age Well East – Colchester —Coggeshall
Quick apply
Applications Engineer.
Innova Systems UK —Histon
- Microsoft Word
- Travel
- Organisational skills
Apprentice First Line Digital Support Technician
Inntel Ltd —Feering
- £18,540 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
IT Technical Support
DD Products & Services —Witham
- £27,000 - £35,000 a year
- Full-time
- CRM software
- Azure
- Databases
- Employee discount
- Sick pay
Quick apply
9d
IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
ICT Technical Services Manager
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- £56,968 - £61,550 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick apply
5d

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technical support jobs near thurlow, sfk

IT Assistant

GCB Cocoa UK Ltd
Sudbury

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Desktop support
System administration
Software deployment
Stakeholder liaison
User account provisioning
LAN
Ticket management
Network infrastructure
User account management
Firewall
Computer hardware
Ticket management systems
Network monitoring
Cybersecurity
Communication skills
Time management
Mobile devices
Information Technology

Full job description

We are looking for an enthusiastic and driven IT Assistant to join our team at GCB Cocoa UK. This role would suit a recent graduate or someone looking for their next step in frontline IT support.

You will provide first line and second line technical support across the business, helping to maintain reliable IT services for users. Working alongside the UK and Global IT teams, you will assist with day-to-day support, system administration, device management, cybersecurity initiatives and IT improvement projects.

Required skills and qualifications:

Relevant IT qualification, degree or equivalent practical experience.
Previous IT support experience through employment, apprenticeship or graduate role.
Experience supporting PC hardware, peripherals, basic networking and server infrastructure.

Technical Skills:

Knowledge of Windows OS, Office 365, Active Directory, basic networking
Understanding PC hardware and troubleshooting tools
Experience working with ticketing systems is a plus

Soft Skills:

Strong problem-solving skills
Good communication and teamwork
Customer-oriented and able to multi-task

Key Responsibilities / Core Activities

A. Technical Support

Provide first-level support for desktops, laptops, printers, scanners, mobile devices.
Troubleshoot hardware, software, network and Microsoft 365 issues.
Handle user requests via ticketing system and ensure timely resolution.

B. System & Network Support

Assist in monitoring and maintaining LAN/WAN, Wi-Fi, VPN, and firewall systems.
Support routine network checks and escalate issues when required.
Assist with server monitoring, backup checks, and maintenance.

C. IT Asset Management

Maintain and update IT asset inventory.
Install, configure, and deploy new hardware and software.
Ensure proper documentation and tracking of IT equipment.

D. User Management

Assist in user account creation/modification in Microsoft 365, AD, and applications.
Support onboarding/offboarding (equipment setup, access rights).

E. Security & Compliance

Enforce IT security best practices (password policy, MFA, antivirus, patching).
Perform regular updates and monitoring of security tools.
Report suspicious activities or security incidents.

F. Documentation & Reporting

Maintain IT documentation (SOPs, network diagrams, asset list).
Assist in preparing monthly IT reports and assist with internal audits.

G. Project Support

Assist in IT projects such as upgrades, network expansion, hardware refresh.
Coordinate with vendors and service providers.

Key Working Relationships

Global IT Team
Manufacturing Site Heads of Departments
3rd party vendors and suppliers

Key Competencies / Behaviours for success

Strong communication and stakeholder management skills
Methodical approach to problem solving
Strong time management and prioritisation
Keen to learn and implement innovative solutions in the spirit of continuous improvement

Working Pattern:

08.00 - 17.00, Monday - Friday (1 hour lunch break)

We offer:

Salary Sacrifice Pension Scheme: 5% Employee pension contributions are matched by 5% Employer pension contribution.
23 days annual leave (plus bank holidays), rising to 25 days after 2 years’ service.
Free on-site parking and hot drinks

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Referral programme

Ability to commute/relocate:

Sudbury CO10 7QR: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in thurlow, sfk

IT Assistant

Technical Support Officers - Green Space and Heritage

IT Technician - Bury St Edmunds Cluster

Customer Support Specialist

IT Engineer

1st / 2nd Line Engineer

Digital Operations Assistant

Activation Support Representative - eCommerce

IT Technician 0.4

Service Desk Analyst

IT GRC Specialist

Staff Linux Support Engineer

Customer Support Specialist (Apprenticeship)

IT Workplace Specialist

Digital Friend Volunteer

Applications Engineer.

Apprentice First Line Digital Support Technician

IT Technical Support

IT Junior Technical Analyst

ICT Technical Services Manager

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