It support Work, Jobs in Thornton, Fif (with Salaries)

Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
IT Systems Administrator
University of Edinburgh —Edinburgh
- Full-time
- Communication skills
- Annual leave
- Employee discount
14d
Experienced Property Professionals - Property Software Support
Lyles Sutherland —Edinburgh
- Up to £30,000 a year
- Overtime
- Hybrid work
- Computer literacy
- Computer skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
IT Support Engineer
Br-dge —Edinburgh
- Full-time
- Hybrid work
- Google Suite
- Travel
- Scripting
- Employee assistance programme
- Life insurance
Quick apply
9d
IT System Support User
Mowi ASA —Rosyth
- Call to connect
- Travel
- Computer networking
- Communication skills
ITS Support Engineer I, IT Services
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Computer Science
- English
- Analysis skills
3d
ICT Network Services Technician
Lothian Valuation Joint Board —Edinburgh
- £35,183 - £38,540 a year
9d
IT Support Apprenticeship
Texaport —Edinburgh
- £25,000 a year
- Azure
- IT
- Communication skills
Quick apply
Customer support advisor
Broadstone Analytics Ltd. —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Communication skills
Quick apply
1d
Network Support Engineer
Cabo AirFiber Broadband Solutions UK Ltd —Edinburgh
- £30,000 - £42,000 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
14h
Service Desk Analyst
Ingenico —Dalgety Bay
- 8 hour shift
- Computer literacy
- Quick service & fast food restaurant
- Computer skills
- Free parking
10d
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
Lead Technical Support Surveyor
Fife Council —Glenrothes
- £47,604.34 - £57,196.54 a year
- Full-time
- Computer literacy
- Research
- Travel
- Employee discount
Finance Systems Administrator - 9 month FTC
Trainline —Edinburgh
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- ERP systems
Desktop Admin II - 12 Month FTC
Plexus —Livingston
- Bachelor's degree
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
IT Security and Compliance Specialist
Craneware —Edinburgh
- Hybrid work
- Customer service
- Analysis skills
8d
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Travel
- Life insurance
- Referral programme
Quick apply
IT Engineer – Business Application Support (IT Operations), Carpenter House, Perth
Perth and Kinross Council —Perth
- £42,721 - £46,944 a year
- In-person
- Communication skills
- Annual leave
1d
IT Engineer – Business Application Support (IT Operations), Carpenter House
Perth & Kinross Council —Perth
- £42,721 - £46,944 a year
- Full-time
- Hybrid work
- Project management
- In-person
- Communication skills
- Work from home
1d
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
1d

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Technical Engineer-2nd Line

Redsquid Communications -
Glenrothes

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
Azure
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
SharePoint
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Microsoft Azure
Active Directory
Remote diagnostics
Intune
Help desk

Full job description

At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do… if you’re one of those people, keep reading!

We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.

The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.

On a day-to day basis, you'll be:

Diagnosing and resolving a wide range of IT issues for customers remotely.
Building, installing, configuring & troubleshooting hardware and software solutions.
Acting as the escalation point for our 1st line engineers.
Keeping all backend systems up to date.
Ensuring that customer information and documentation on our systems is accurate.
Providing proactive advice on best practice and approaches for our customers.
Supporting on project delivery work as needed.
Consistently developing your skills and knowledge.
Sharing specialist skills and ways of working across the team.
Achieving response and fix times within our SLAs.
Occasionally visiting customer sites on an ad-hoc basis as required, for installs or onsite work.

What you'll be aiming for:

Consistently positive customer feedback.
First time fix for issues whenever possible.
Response times always within SLAs.
Fix times within SLAs consistently.
Strong customer relationships.

Experience & skills:

At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
Experience with M365 platform – essential.
Strong working knowledge of Microsoft Office products – essential.

Other skills, knowledge & experience:

Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
Azure – VM Setup, AVD Settings
Server Management
Active Directory
Hyper-V Replication
ADConnect Services

Who you are:

You are an experienced engineer who is customer-focused, motivated, trustworthy, with strong communication skills (both verbal and written).

You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.

Quick apply

Refine Your Search

it support jobs in thornton, fif

Technical Engineer-2nd Line

IT Systems Administrator

Experienced Property Professionals - Property Software Support

IT Support Engineer

IT System Support User

ITS Support Engineer I, IT Services

ICT Network Services Technician

IT Support Apprenticeship

Customer support advisor

Network Support Engineer

Service Desk Analyst

Service Desk Engineer

Lead Technical Support Surveyor

Finance Systems Administrator - 9 month FTC

Desktop Admin II - 12 Month FTC

IT Security and Compliance Specialist

IT Service Desk Analyst - Edinburgh

IT Engineer – Business Application Support (IT Operations), Carpenter House, Perth

IT Engineer – Business Application Support (IT Operations), Carpenter House

Mobility Support Specialist

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