Center manager Work, Jobs in Solihull (with Salaries)

Case Management Officer
Caresoft Global —Solihull
- £17.00 - £17.69 an hour
- Full-time
- Customer service
- Continuous improvement
- Human resources
Quick apply
Luxury Travel Consultant - (Arabic Speaking)
Ten Group —Birmingham
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
13d
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
12d
Premium Travel Consultant - Arabic Leisure Market
Ten Group —Birmingham
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
8d
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —Birmingham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Internal Audit, Asset & Wealth Management Technology Audit, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Java
- Master's degree
- Employee assistance programme
Military - Area Manager (Coalville, Minworth or Derby)
Amazon UK Services Ltd. —Minworth
- Weekend availability
- Military
- Bachelor's degree
- Driving
- Flexible schedule
Barista
Starbucks —Solihull
- Weekend availability
- Store discount
- Employee assistance programme
Operations Manager
TJX Europe —Walsall
- Weekends only
- Hospitality
- Analysis skills
- Leadership
- Employee discount
Area Manager
Amazon UK Services Ltd. - A10 —Coventry
- Weekend availability
- Bachelor's degree
- Business
- Leadership
- Flexible schedule
Store Manager
Starbucks —Birmingham
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Vehicle Ordering and Operations Assistant Manager
Changan UK R&D Centre —Birmingham
- Full-time
- Sales
- Bachelor's degree
- Organisational skills
Chef de Partie
Yakinori Noodle Bento & Sushi —Solihull
- £13 - £14 an hour
- Part-time
- English
- In-person
- Restaurant
- Store discount
- Annual leave
Quick apply
1d
VacancyTitle: Resident Service Associate
Grainger plc —Birmingham
- Full-time
- Remote
- Annual leave
8d
Bulk Customer Coordinator
Alliance Healthcare —Birmingham
- £29,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee assistance programme
13d
Test Centre Manager (Birmingham West)
Pearson —Birmingham
- Customer service
- Windows
- Microsoft Office
14d
Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
4d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Coventry
- Full-time
- Management
- Bachelor's degree
- Leadership
Assistant Manager
Starbucks —Birmingham
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme

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Case Management Officer

Caresoft Global -
Solihull

Quick apply

Job details

Full-time | Fixed term contract
£17.00 - £17.69 an hour

Benefits

On-site parking

Qualifications

Customer service
SAP
Continuous improvement
Human resources
ServiceNow
Communication skills

Full job description

Job Title:Case Management Advisor (Payroll) x6

Location:Solihull, Birmingham

Hybrid: 2 days in the office Tuesday and Wednesday and then 3 days working from home

Rate: £23.60ph via an Umbrella Company (Inside IR35) or £17.69ph on a PAYE basis

Employment Type: Contract (6 months)

Hours: Standard 40 Hours Per Week

Reference: J37440925

Position Description:

The case management advisor is responsible for managing employee & manager queries through to resolution, ensuring a high-quality customer experience, compliance with company policies, and adherence to service level agreements. The role acts as a key point of contact for people chapter, payroll, workforce operations, and employee relations enquiries, providing advice, guidance & case coordination while maintaining accurate records within the case management system.

Duties:

Case Management:

Manage a portfolio of employee & manager cases from receipt to resolution
Ensure all cases are accurately logged, categorized, priortised, and updated within the case management system
Investigate & resolve enquiries in accordance with agreed procedures and service levels.
Escalate complex cases to specialist teams where required
Monitor open cases and proactively follow up to ensure timely closure

Customer Service

Deliver professional, responsive, & customer focused service.
Provide clear guidance & advice on policies, processes, and system-related queries.
Communicate effectively with employees, managers & stakeholders at all levels.
Manage customer expectations & provide regular updates on case progress.

Quality & Compliance

Ensure all case handling activities comply with company policies, GDPR, and relevant legislation.
Maintain accurate & auditable case records.
Identify potential risks & escalate when appropriate.
Support compliance & governance requirements through accurate documentation.

Skills:

Experience working within a case management, customer service, HR, Payroll or shared services environment.
Strong problem solving & investigation skills
Excellent written & verbal communication skills
Ability to manage multiple priorities & work to deadlines
Experience using case management or ticketing system.
Strong attention to detail
Working knowledge or data protection & confidentiality requirements.

Experience preferred:

Experience of HR, time & attendance, or employee relations processes.
Knowledge of Sap, SuccessFactors, ServiceNow, C45, or equivalent case management system.
Experience of working within Shared services or contact center environments
Understanding of continuous improvement mythologies

** THIS POSITION IS CONFIRMED INSIDE IR35**

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Do not miss out on your chance of interview – APPLY NOW!

Our Clients are unable to provide sponsorship for Visas; therefore, only candidates eligible to work in the UK need apply!

CS Technical Staffing Limited operates as an Employment Business and Employment Agency.
We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.

No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.

Pay: £17.00-£17.69 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

center manager jobs in solihull

Case Management Officer

Luxury Travel Consultant - (Arabic Speaking)

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Premium Travel Consultant - Arabic Leisure Market

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Operations Supervisor, Quick Commerce

Internal Audit, Asset & Wealth Management Technology Audit, Associate, Birmingham

Military - Area Manager (Coalville, Minworth or Derby)

Barista

Operations Manager

Area Manager

Store Manager

Vehicle Ordering and Operations Assistant Manager

Chef de Partie

VacancyTitle: Resident Service Associate

Bulk Customer Coordinator

Test Centre Manager (Birmingham West)

Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President, Birmingham

Area Manager, Customer Fulfillment

Assistant Manager

I want to receive the latest job alerts for center manager in solihull

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