Support escalation engineer Work, Jobs in Wales (with Salaries)

1st Line NOC Engineer, UK
IndigoTG —Magor
- Monday to Friday
- Remote
- Analysis skills
- Communication skills
- Time management
1st Line NOC Engineer, UK
Indigo Telecom Group —Magor
- Monday to Friday
- Analysis skills
- Communication skills
- Time management
Senior Data Engineer
IQUW Group —Swansea
- Full-time
- Azure
- SQL
- Employee assistance programme
Senior Infrastructure Engineer
Panasonic Manufacturing —Cardiff
- Microsoft Access
- Azure
- Computer Science
- Free parking
- Annual leave
12d
Senior Data Engineer
ERS Administration Services —Swansea
- Full-time
- Azure
- SQL
- Employee assistance programme
IT Customer Service Advisor
Catapwlt —Bridgend
- Up to £20,000 a year
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
Specialist | ICT Technical Services – Infrastructure
Link Financial Outsourcing —Caerphilly
- £50,000 - £60,000 a year
- Full-time
- Azure
- SharePoint
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Programme Director
Safran —Cwmbran
- Full-time
- Management
- Engineering
- Project management
- Employee assistance programme
12d
PVD Equipment Manager
KLA —Newport
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Management
- Annual leave
Fire Door Engineer
SGD Security —Cardiff
- £32,500 - £37,500 a year
- Full-time
- Maintenance
- Organisational skills
- IT
Quick apply
12d
Facilities Supervisor
Deeside Cereals —Deeside
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
4d
Senior Manager, Product Regulatory Affairs
KLA —Newport
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Concession T100 Design Engineer | Broughton
Infosys —Broughton
Test and Validation Electrical Lead
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- Up to £38,000 a year
- Full-time
- Schematics
- Engineering
- In-person
IT Operations Engineer
ARO —Ewloe
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Customer service
- Employee assistance programme
Quick apply
Product Support Engineer
Nidec Control Techniques Ltd —Newtown
- Full-time
- Engineering
- Project management
- Travel
- Free parking
- Annual leave
Quick apply
5d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
6d
Engineering Shift Supervisor (4-on-4-off)
Deeside Cereals —Deeside
- £57,502 a year
- Weekend availability
- Supervising experience
- Mentoring
- Leadership
- Free parking
Quick apply
Delivery Interface Project Manager – Power
JSM Group —Cardiff
- Hybrid work
- Project management
- Mentoring
- Communication skills
Quick apply
1d

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support escalation engineer jobs near wales

1st Line NOC Engineer, UK

IndigoTG
Magor

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Job details

Fixed term contract

Qualifications

5G
Firewall
Analysis skills
Solarwinds
Network monitoring
Root cause analysis
Communication skills
Time management

Full job description

About The Role

This is a 6 month fixed term PAYE , Mon to Fri (days), assignment, which gives you the opportunity to join our NOC Engineer team responsible for the 24x7 monitoring, management, and support of MMI and customer network infrastructure, ensuring service availability, timely incident response, and compliance with customer Service Level Agreements (SLAs). The role serves as the first point of contact for alarms, incidents, dispatch requests, customer communications, vendor coordination, and operational escalations. The NOC Engineer proactively identifies network risks, manages tickets through resolution, and collaborates with internal engineering teams, customers, and field service providers to maintain network reliability and operational excellence.

Key Responsibilities

Monitor network alarms, events, and service-affecting conditions using network monitoring platforms and respond within established SLAs.
Perform initial troubleshooting, incident triage, and escalation of network, transport, power, environmental, and security-related issues.
Create, update, manage, and follow up on trouble tickets through resolution while ensuring documentation accuracy.
Coordinate with customers, vendors, field technicians, and internal engineering teams to support incident resolution, maintenance activities, and service restoration.
Manage dispatch requests, site access approvals, maintenance windows, and field operations support.
Monitor shared inboxes, communication channels, and service requests to ensure timely acknowledgment and response.
Provide proactive monitoring, risk identification, and follow-up actions to minimize network outages and service disruptions.
Maintain operational documentation, knowledge articles, shift handovers, and management reports.
Participate in outage management, root cause analysis (RCA), and continuous process improvement initiatives.
Deliver exceptional customer service while maintaining compliance with customer SLAs, operational procedures, and company standards.

About You

Technical Requirements:

Experience with network monitoring tools such as SolarWinds etc

• Familiar with ticketing systems and tickets workflow
• Good knowledge of routing, switching, and firewalls
• Good knowledge of transmission equipment’s and technologies (Sonet, DWDM, etc)
• Knowledge and experience with optical networks - industry-Standard Network Platforms; Optical, IP, Ethernet, TDM.
• Must have good communication and presentation skills
• Ability to build and maintain good working relationships with colleagues and customers
• Be able to deliver an excellent customer service
• Familiar with any other European language is an advantage.

Personal Requirements

Strong analytical and troubleshooting skills.
Customer-focused mindset with a commitment to service excellence.
Ability to multitask and manage competing priorities.
Strong attention to detail and documentation accuracy.
Ability to work independently with minimal supervision.
Effective decision-making skills under pressure.
Strong organizational and time-management abilities.
Willingness to learn new technologies and operational processes.
Ability to work collaboratively across multiple teams and departments.
Flexible and adaptable in a dynamic operational environment.
Strong sense of ownership and accountability.

About Us

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.

Apply Now

Refine Your Search

support escalation engineer jobs in wales

1st Line NOC Engineer, UK

1st Line NOC Engineer, UK

Senior Data Engineer

Senior Infrastructure Engineer

Senior Data Engineer

IT Customer Service Advisor

Specialist | ICT Technical Services – Infrastructure

Programme Director

PVD Equipment Manager

Fire Door Engineer

Facilities Supervisor

Senior Manager, Product Regulatory Affairs

Concession T100 Design Engineer | Broughton

Test and Validation Electrical Lead

IT Operations Engineer

Product Support Engineer

Service Desk Advisor (First Line Helpdesk)

Engineering Shift Supervisor (4-on-4-off)

Delivery Interface Project Manager – Power

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