Home solutions advisor Work, Jobs in Cardiff, Crf (with Salaries)

Customer Service Advisor - Days
Capital on Tap —Cardiff
- £26,500 a year
- Full-time
- Customer service
- Communication skills
Engagement & Internal Communications Manager
Swoop Travel —Bristol
- £48,000 - £55,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
5d
Technical Sales Engineer (Industrial)
EB Critical Engineering Services —Whitchurch
- £38,000 - £50,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- In-person
- Annual leave
- Work from home
Quick apply
2d
DEPARTMENT MANAGER - NEWPORT
H&M —Newport
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
14d
Corporate Banking Director - Cardiff or Bristol
Metro Bank PLC —Cardiff
- Hybrid work
- Leadership
- Banking
Reception Team Member
Unity Holidays —Brean
- Part-time
- Hospitality
- Customer service
- Administrative experience
- Employee assistance programme
Quick apply
Customer Advisor - Night Stock flow
B&Q —Bristol
- £13.10 - £13.62 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
7d
Senior Legal Counsel - Employment
Computershare —Bristol
- Full-time
- Organisational skills
- Negotiation
- Work from home
8d
Senior Commodity Manager- Valves
Baker Hughes —Nailsea
- Full-time
- Bachelor's degree
- Leadership
- Flexible schedule
- Life insurance
Senior Technical Sales Advisor - Subsea Controls & Upgrades
Baker Hughes —Nailsea
- Full-time
- Sales
- Engineering
- Bachelor's degree
- Flexible schedule
- Life insurance
21h
Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
- £28,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Financial services
- Communication skills
14d
Specialist Mortgage Advisor
GoBear Loans —Cardiff
- £35,000 - £60,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Apprentice Sales Advisor
EE —Merthyr Tydfil
- £11.55 an hour
- Full-time
13d
eCSV Senior Compliance Advisor
Convatec —Rhymney
- Full-time
- Hybrid work
- Computer Science
- Engineering
- ERP systems
13d
Chief Scientific Officer
Antiverse —Cardiff
- Flexible schedule
Senior Risk Consultant
Computershare —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Work from home
13d
Senior Project Manager
UK & Ireland Cement & Lime —Aberthaw
- Full-time
- Hybrid work
- Management
- Engineering
- Master's degree
Quick apply
Business Support Manager
Computershare —Bristol
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Leadership
- Work from home
1d
HR Business Partner - 12 month maternity leave cover
Toolstation —Bridgwater
- Full-time
- Continuous improvement
- Travel
- Human resources
2d

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Customer Service Advisor - Days

Capital on Tap -
Cardiff

Apply Now

Job details

Full-time
£26,500 a year

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service
Communication skills

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months).

Salary

£26,500 starting salary.

Shifts ☎️

- 37.5 hours per week

- Monday - Saturday, between 8am - 8pm on a 6-week shift pattern.

- You will only work 1 in 6 Saturdays, and just 1 week of shifts til 8pm in the 6 week rotation.

Customer Service Team
Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. You will play an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.

What You'll Be Doing ️

Providing friendly, professional support to customers via phone, email, and live chat
Resolving issues efficiently while taking full ownership of each case from start to finish
Listening carefully to understand concerns and delivering fair, practical solutions
Keeping up to date with products and policies to ensure accurate guidance and information is provided
Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
Recognising customers who may need additional support and ensuring they receive the help they need

We're Looking For

Strong customer service experience within a contact centre environment
Excellent verbal and written communication skills, with the ability to explain information clearly and professionally
Sound judgement and confidence when managing complex or sensitive customer enquiries
Proven ability to handle a high volume of requests while maintaining accuracy and quality
Proactive attitude, with a strong focus on resolving issues at the first point of contact
Empathetic and curious nature, with a genuine passion for helping people

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don't have all of the necessary skills, we still encourage you to apply.

Interview Process

Stage 1: First stage: 15-minute intro and values call with Talent Partner (Video call)
Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

home solutions advisor jobs in cardiff, crf

Customer Service Advisor - Days

Engagement & Internal Communications Manager

Technical Sales Engineer (Industrial)

DEPARTMENT MANAGER - NEWPORT

Corporate Banking Director - Cardiff or Bristol

Reception Team Member

Customer Advisor - Night Stock flow

Senior Legal Counsel - Employment

Senior Commodity Manager- Valves

Senior Technical Sales Advisor - Subsea Controls & Upgrades

Customer Service Advisor - Midnights Team

Specialist Mortgage Advisor

Customer Success Manager

Apprentice Sales Advisor

eCSV Senior Compliance Advisor

Chief Scientific Officer

Senior Risk Consultant

Senior Project Manager

Business Support Manager

HR Business Partner - 12 month maternity leave cover

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