Helpdesk technician Work, Jobs in Purfleet, Ess (with Salaries)

IT Support Technician
EduNet ICT Ltd —Dagenham
- From £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
7d
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
IT Technician
Laine Theatre Arts —Epsom
- £35,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
2d
Schools IT Technician
Commercial Services Group —West Malling
- £25,948.96 - £28,500.00 a year
- Full-time
- Hybrid work
- Computer networking
- Classroom experience
- IT
- Annual leave
- Employee discount
Quick apply
9d
Coach - Working Smarter with AI
Corndel —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Junior IT Support Technician - Starting 5th October 2026
The Children's Trust —Tadworth
- Call to connect
- Free parking
- Annual leave
Quick apply
8d
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Customer service
10d
Area Maintenance Technician - Essex
City Facilities Management (UK) —Chelmsford
- £30,000 a year
- Overtime
- Carpentry
- Maintenance
- Plumbing
- Employee discount
- Life insurance
Professional Services Graduate, Associate to Consultant (A2C)
AWS EMEA SARL (UK Branch) —London
- Full-time
- Oracle
- Computer Science
- Engineering
9d
ICT Firstline Technician
GDST —London
- £30,000 a year
- Full-time
- Communication skills
- School
13d
Case Maintenance Team Leader - Brentford / Ealing / Acton / Wembley
City Facilities Management (UK) —West London
- £30,580.88 a year
- Full-time
- Maintenance
- Communication skills
Area Site Technician - South East London
City Facilities Management (UK) —Sevenoaks
- £41,391 a year
- Overtime
- Maintenance
- Driving
- Employee discount
Area Site Technician - Kensington / Fulham
City Facilities Management (UK) —London
- £41,325.03 a year
- Full-time
- Maintenance
- Bakery
- Driving
- Employee discount
Pest Control Technician - London
City Facilities Management (UK) —London
- £35,030 - £42,819 a year
- Overtime
- Driving
- Communication skills
- Employee discount
8d
FM Technician
Norse Group LTD —Medway
- £29,534.42 a year
- Full-time
- Maintenance
- Time management
General Maintenance Technician - Clapham
City Facilities Management (UK) —South London
- £29,395 a year
- Full-time
- Maintenance
- Employee discount
6d
Area Site Technician- South London
City Facilities Management (UK) —London
- £37,290.03 a year
- Overtime
- Maintenance
- Driving
- Employee discount
3d
General Maintenance Technician - South East London
City Facilities Management (UK) —South East London
- £29,395 a year
- Full-time
- Maintenance
- Employee discount
Residential Maintenance Engineer
Integral UK —London
- £15 - £50 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Engineering
- Employee assistance programme
- Employee discount
Quick apply

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IT Support Technician

EduNet ICT Ltd
Dagenham

Quick apply

Job details

Full-time
From £30,000 a year
7 days ago

Qualifications

Microsoft Windows Server
Driving Licence
Operating systems
Customer service
GCSE
Windows
Technical support
VoIP
Computer hardware
Communication skills
Active Directory
Help desk

Full job description

Summary

Purpose of the post: To provide first line technical support to staff and students across schools within contract with EduNet ICT.

To act as a first line of communication with school staff via telephone and email to collect information to assist in the investigation and resolution of any and all ICT issues. You will also visit customer sites around Dagenham and surrounding areas on a weekly basis to resolve on-site issues and pro-actively maintain hardware, logging any issues on the ICT Helpdesk. You will be expected to use initiative to investigate and seek to resolve ICT issues, prioritising according to the customer’s SLA and asking for help when required. Such issues may involve any one of the following: Computers, Printers, AV, Apple/Android devices, Managed WiFi, Microsoft 365, Google Classroom and VoIP telephony.

Core Duties

· Provide “day to day” technical support to staff and students in the use of their IT facilities.

· Utilise the ICT Helpdesk to effectively manage support calls and communicate with school staff to investigate and resolve issues.

· Prioritising issues according to severity and complying with the school’s SLA, escalating calls and asking for assistance as required.

· Assisting with the updating and maintenance of servers and network hardware.

· Creation of new user accounts across various services and systems including Active Directory, Microsoft 365 and Google Classroom, as well as supporting existing users with password resets etc.

· Visiting customer sites on a weekly basis to resolve issues logged on the ICT Helpdesk, ensuring to the best of your ability that all school’s ICT facilities are operational and available for use.

· Deployment of new hardware and software.

· Identify damaged equipment and report appropriately.

· Undertake general maintenance of ICT equipment so that any issues are identified and resolved.

· Check and ensure that all ICT equipment and/or related cables and trunking do not pose a Health & Safety risk to staff and students e.g. exposed, damaged cables, broken devices and open cabinets.

· Assist the school in keeping their Asset Register up to date by recording devices that are due to be disposed of and passing on to the relevant member of school staff.

· Carry out all tasks in compliance with Health & Safety procedures.

Essential qualities and skills

· Good general education up to at least GCSE Grade C/4 or equivalent in Maths and English

· Experience and/or training in the management of Windows Server and desktop operating systems

· Experience working and communicating with customers in a professional manner

· Excellent verbal and written communication skills

· Have a strong passion for ICT

· Ability to work alone and as part of a team to complete tasks

· Good self-management skills, including the ability to plan one’s time effectively

· Enjoy working in new and challenging situations

· Commitment to updating professional skills

· Access to own vehicle for business use

Desirable qualities and skills

· Undertaken qualifications/training relevant to the post

· Experience working in an educational environment

· Experience working with ICT Helpdesk software

· Experience working with and assisting non-technical end users

Job Type: Full-time

Pay: From £30,000.00 per year

Ability to commute/relocate:

Dagenham, Greater London: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 1 year (preferred)
Technical support: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk technician jobs in purfleet, ess

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