Technical support engineer Work, Jobs in West Midlands (with Salaries)

ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 - £39,197 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
6d
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance programme
12d
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —Birmingham
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
Senior Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Employee discount
Quick apply
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Customer service
- Windows
- Analysis skills
- Annual leave
Quick apply
1d
2nd Line Support Engineer
QinetiQ —Malvern
- £44,550 - £49,500 a year
- Full-time
- IT
- Linux
- Employee discount
19h
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Azure
- Windows
- Microsoft Office
Service & Technical Support Engineer
Pulsar Measurement —Malvern
- £40,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
5d

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ICT Support Engineer

Independent Office for Police Conduct -
Birmingham

Apply Now

Job details

Permanent | Full-time
£34,067 - £39,197 a year
6 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Car scheme

Qualifications

Azure
Microsoft Outlook
Management
LAN
Microsoft Office
Presentation skills
ITIL
WAN
SharePoint
ServiceNow
IT
Citrix
Communication skills
Active Directory
Intune
VPN

Full job description

Details

Reference number

472935

Salary

£34,067 - £39,197

£34,067 (Plus London Weighting of £5,130 if based in Canary Wharf or Croydon) per annum

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Type of role

Information Technology

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Canary Wharf & Croydon for permanent post
Birmingham, Sale, Wakefield, Croydon, Canary Wharf or Cardiff for Fixed-Term Post

About the job

Job summary

As an ICT Support Engineer, you will be welcomed into a dynamic and inclusive DDaT team responsible for providing support to the IOPC supporting prevailing BAU & project rollout work. In addition, you will support the administration of various processes including starters, movers & leavers, ICT service requests, IMACS, information asset management, document libraries, ICT system access control, digital media management, incident reporting and day to day support of tickets coming into the ICT Support Centre. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisations core outcomes and this is your opportunity to enter into the varied world of IOPC ICT Support Engineer, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales.

This role will need to work closely with internal stakeholders, including but not limited to HR, FM and Finance and Investigation Support Units, all of whom are also involved in key processes.

This role will require travel to the designated office (Canary Wharf & Croydon) and other offices based on hybrid working and business need policies. The need can come from escalations from the Service Desk team for hands on end-user support and project related activities.

The role also involves liaising with other members of the broader ICT team, and particularly IOPC outsourced suppliers.

Job description

To be part of a team responsible for maintaining a rigorous service delivery management regime in relation to the IOPCs ICT supplier(s), maintaining control over service demand, ICT provision and ensuring the supplier meets the required and contracted levels and standards.
Analysing current processes and procedures and developing new procedures based on CSI (Continual Service Improvement).
Contribute to policies, processes and procedures.
Reporting faults within the ITSM tool.
Undertaking Installations, Moves, and Changes (IMACS) related to desktop equipment. Action ICT service requests, ensuring compliance with agreed governance processes
Work with IOPCs outsourced ICT providers to ensure that incidents are resolved promptly, problems accurately reported and diagnosed and that ICT services are efficiently delivered. Managing local break-fix arrangements through swap-out and stock maintenance
To support refresh and change projects related to the desktop environment including user acceptance testing and cutover activities
Working with the IOPCs outsourced ICT providers, their service desk and resolver groups, raising/approving requests on 3rd party supplier ITSM portals.

To administer service requests and starters leavers and mover process as it applies to providing access to corporate applications, file stores and mailboxes
To undertake other activities needed from time to time to provide resilience across the team and to provide data input and reporting to others in the wider ICT team
To be involved in ICT procurement determining requirements for day-to-day ordering, requesting quotes, raising requisitions.
Negotiating with suppliers on costs, ensuring integrated and efficient services.
Negotiating with staff of all levels, planning for future activities, for themselves and for other members of the team.
Strong customer focus and experience of building good working relationships with stakeholders and end users
Managing service change, ensuring continuity whilst implementing complex key technical changes.
Providing hands-on support to local users in their use of the IOPC standard desktop/laptop and end devices such as scanners, plotters, printers, local telephony, Wi-Fi networking, fixed and soft-phone telephony and video conferencing as well as specialist equipment used for Major Investigations.
Being a SPOC for your designated office and taking ownership of incidents/requests/project work require at that site.
Be willing to travel for ICT projects.
Ensure new end user requirements or requests are captured and either escalated to the Business Relationship Managers or fed into the appropriate processes such as Service Improvement board / Technical Design Authority etc.
To work with outsourced ICT service providers to ensure that incidents are resolved promptly, recurring problems are escalated and that ICT services are efficiently delivered.
Ensure all support calls via phone/email/user walk-up are handled/triaged effectively.
React to alerts from monitoring systems within SLA.
Escalate/triage issues where necessary.
Contribute to policies, processes and procedures.
Reporting faults within the ITSM tool.
Administer all ICT user account profiles, application and system access. Ensuring all users only have authorised access to the relevant information & systems according to their role and responsibility, supporting security and system integrity of the starters and leavers processes and security groups.
Provide end user support for the ICT equipment & infrastructure in IOPC offices and key applications such as Outlook email & MS Office as well as line of business applications
Maintain the CMDB, ICT asset registers and Service Catalogue are current, status accounted and fit for purpose, with reporting available when required
Maintain and update a knowledge base, ensuring relevant information is available for all users when required
Support refresh and change projects related to the ICT infrastructure and end user device portfolio, including user acceptance testing and cutover activities
To undertake any other ICT administration duties as may be assigned from time to time commensurate with the level and responsibilities of the post.
Raise relevant Purchase Orders when required in line with ICT support requirements.
As an ICT Support Engineer there is a requirement to cover the hours of 08:00-16:00 when covering the telephones for the service desk, which will be assigned on a rota schedule.

Person specification

Essential Experience

Demonstrable knowledge of Citrix XenApp thin client

Microsoft Office 365 cloud services
Microsoft Azure cloud services
InTune/Endpoint management
Experience supporting various end user devices utilising appropriate management tools such as Microsoft Active Directory & Mobile Device Management systems

Willingness to work towards the principles of ITILV3/V4 and corresponding ICT service management
IT Literate
Experience of working with outsourced IT service delivery teams and awareness of ITIL incident and asset management principles
Experience of working in a secure environment
Knowledge of shared WiFi, VPN, LAN and WAN technologies
Experience of managing a range of enquiries from internal stakeholders
Demonstrable experience in the management of details records in relation to actions taken
Good administration skills
Ability to work as part of a team
Excellent written and oral communication skills
Positive can-do attitude and flexibility of approach

Desirable Experience

Some familiarity with the ICT project lifecycle
PM qualification or experience PRINCE Foundation useful
Experience of managing hardware related faults
Experience of working with outsourced IT service delivery teams and awareness of ITIL incident and asset management principles
Working knowledge of one or more of the IOPCs corporate applications such as SharePoint or HP Records Manager

Knowledge of ITSM tools such as Freshservice/Service Now
Reporting and trending experience in ITSM tools
Experience/knowledge of automating tasks/processes

Skills and Abilities

The post holder will report to the Lead ICT Support Engineer and be responsible for providing support for core ICT business activities.

Support incident and problem resolution by undertaking first time fix and managing triage of tickets to other resolver groups.
Support service request fulfilment adhering to SLAs, team OLAs and prioritising tickets.
Support users on the broad range of ICT deployed at the IOPC, along with helping to maintain infrastructure in the IOPCs offices.

This will include: fixed and flexible working devices, WiFi networking, printing services, fixed and softphone telephony, mobile telephony and video conferencing as well as specialist equipment used by specific teams within the organisation.

Work with in house and 3rd party ICT providers in delivering ICT services
Deal with first line user enquiries and provide end user support for all departments within the IOPC onsite or remotely.
Ensure incidents/service requests are closed within SLA.
Administer the access and security of all ICT user accounts, system and file access requests and user profiles
Deal with support requests appropriately via the service desk workflow system

The post holder will be security cleared to SC level.

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and Improving
Managing a Quality Service
Delivering at Pace

Benefits

Alongside your salary of £34,067, Independent Office for Police Conduct contributes £9,869 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

27.5 days paid annual leave (increasing with service to 32.5 days)
The option to buy, sell, or carry over annual leave is reviewed each year and offered when possible
Voluntary Health Cash Plan provided by BHSF
Civil Service pension
Civil Service maternity leave package
PAM employee assistance programme
Access to Civil Service Sports Council (CSSC) membership
Cycle to work scheme
Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
Car Leasing Scheme
Staff Networks focussed on each of the protected characteristics - run for staff, by staff: Enable Network, Age Network, Welsh Network, Pride and LGBTQ+ Network, Sex and Family Network, Race, Religion and Belief Network
Learning and development tailored to your role.
An environment with flexible working options
A culture encouraging inclusion and diversity

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours.

We'll assess you against these Higher Executive Officer (HEO) Level behaviours during the selection process:

Changing and Improving
Managing a Quality Service
Delivering at Pace

This vacancy is using Success Profiles, to find out more, please click here.

Throughout the recruitment process we will also assess your Experience, Strengths, Technical Skills and Values.

As part of the application process, you will be asked to complete 3 Sift Questions based on the essential criteria.

Anticipated assessment and interview dates are estimated to take place 19-21 August 2026

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : [email protected]
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Essential Experience

Desirable Experience

Skills and Abilities

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Medical

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team