Customer support representative Work, Jobs in Alcester (with Salaries)

Support Desk Analyst (First Line)
British Pregnancy Advisory Service —Warwick
- £30,682 - £33,264 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
12d
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
- Work from home
- Employee assistance programme
Quick apply
Workplace Experience Coordinator 30 hours per week
BaxterStorey UK —Birmingham
- £14.90 an hour
- Part-time
- Computer literacy
- English
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
11d
Customer Service Representative
William Hill —Cheltenham
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Site Technician/Caretaker
BAM UK & Ireland —Alcester
- £13.50 an hour
- Maintenance
- Driving
- IT
Business Development Representative - West Midlands
AG Barr —Birmingham
- £26,500 - £27,800 a year
- Full-time
- Business development
- Communication skills
- Time management
- Employee discount
Quick apply
11d
Customer Services Submissions Officer
Key Forensic Services —Coventry
- £24,683.85 a year
- Computer skills
- Communication skills
- Employee assistance programme
Quick apply
6d
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- IT
- Work from home
- Employee assistance programme
Quick apply
Sales - Sales Advisor - UK
New Look —Redditch
- Part-time
- Customer service
7d
Banking Representative - Birmingham/Solihull
Metro Bank PLC —Birmingham
- £26,230 a year
- Full-time
- Computer skills
- Banking
Telesales Representative/ Admin
AT ENERGY SOLUTIONS LTD —Birmingham
- £12.70 - £13.00 an hour
- Full-time
- Customer service
- Salesforce
- English
Quick apply
7d
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
NFU Mutual Breakdown Incident Advisor
RAC —Walsall
- £23,208 a year
- Free parking
- Annual leave
Entry-Level SDR (HF1348820)
Flourish —Solihull
- £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
Quick apply
13d
Cover Receptionist
LAH Property Marketing —Birmingham
- £14.24 an hour
- Computer literacy
- Writing skills
- Front desk
- Referral programme
Quick apply
4d
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Customer Success Specialist
Align Technology —Birmingham
- Full-time
- Writing skills
- Bachelor's degree
- No degree
- Employee discount
Quick apply
8d
Team Leader - Night Stock Flow
B&Q —Birmingham
- £14.10 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
Casual Tutors - English and Maths
Star Academies —Birmingham
- £15 - £20 an hour
- Call to connect
- Customer service
- Maths
- Organisational skills
8d

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Support Desk Analyst (First Line)

British Pregnancy Advisory Service -
Warwick

Quick apply

Job details

Full-time | Fixed term contract
£30,682 - £33,264 a year
12 days ago

Benefits

Free parking
Annual leave
Company pension
Work from home
Discounted gym membership
Enhanced maternity leave
Life insurance
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Ticket management
Microsoft Office Suite
Technical support incident logging
Customer support
Communication skills
Time management
Help desk

Full job description

*Please note, this role is on a 6 month FTC

Are you an IT Support professional with experience providing first-line technical support to users?

Would you like a role where you can make a real difference supporting colleagues across a national healthcare organisation?

BPAS are looking for a First Line Support Desk Analyst to join our IT team. In this role, you will provide first-line IT support and guidance to colleagues across the organisation, helping to resolve technical issues and ensuring users receive a responsive, customer-focused service. You will also provide administrative support to help maintain the smooth day-to-day running of IT Services.

As a First Line Support Desk Analyst, you will be the first point of contact for IT support queries across BPAS. You will work closely with colleagues within the IT team to ensure issues are logged, managed and resolved effectively, whilst maintaining a high standard of customer service.

This is a hybrid role, with a requirement to work 2 days per week from the office and 3 days from home, with flexibility to meet business needs.

Main duties of the job

Providing first-line technical support across the organisation
Logging, tracking & updating support tickets to ensure timely resolution
Escalating unresolved issues through the appropriate channels
Supporting the administration of user accounts, mobile devices & telephony services
Working with the IT Admin team & external suppliers to coordinate the delivery, installation & maintenance of IT equipment
Assisting with the maintenance of IT hardware and software asset records
Supporting audits, software licensing compliance & warranty management activities
Providing general administrative & clerical support to the IT Services team
Identifying & escalating potential Information Governance & Cybersecurity concerns where appropriate

About You

You'll be a proactive & customer-focused IT professional with excellent communication skills & a genuine desire to help users resolve technical issues. You'll be organised, methodical & able to manage competing priorities whilst maintaining a high level of service.

We're looking for someone with:

The equivalent of an HNC/HND standard of education or at least 1 year's experience in an IT support environment
Experience providing user-facing IT support
Good working knowledge of Microsoft Windows 10/11 & Microsoft 365 applications
Strong administrative, organisational & time-management skills
Excellent verbal communication & customer service skills
A full driving licence & the ability to travel to other BPAS locations when required

About us

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Working with us - benefits include:

34 days annual leave (including bank holidays)
Life assurance at 3 salary
Defined contribution pension scheme
Access to GP 24/7, 365 days a year
MyMindPal mental fitness app and 24/7 counselling support
Online discounts, discounted gym membership, and other lifestyle benefits
Family-friendly policies to support work-life balance

Safeguarding, Equality & Diversity

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.

We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Job description

The full job description and terms and conditions of the role can be found on the right hand side of the NHS Jobs advert, under supporting documents. These are available for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Salary £30,682 - £33,264 per year, depending on skills and experience

Contract 6 month fixed term

Hours 36 per week

Shift Pattern Typically Monday to Thursday 08:00 - 16:00 | Friday 08:30 - 14:30 with some flexibility to cover the core service desk hours (7am-6pm) - this will communicated in advance where possible

Location Hybrid with 2 days per week at our Head office in Leamington Spa CV34 6RQ and 3 days from home

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Pay: £30,682.00-£33,264.00 per year

Benefits:

Company pension
Enhanced maternity leave
Free parking
Life insurance
On-site parking
Sick pay
Work from home

Application question(s):

Do you support a women's right to choose abortion?
Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
This role is for 36 hours per week Monday-Friday. You will be required in the office 2 days per week, can you travel to our Head Office in Leamington spa (CV34 6RQ)?
Are you aware this role is on a 6 month FTC?
What is your current right to work status? British Citizen, IDLR, Visa etc

Work Location: Hybrid remote in Warwick CV34 6RQ

Quick apply

Refine Your Search

customer support representative jobs in alcester

Support Desk Analyst (First Line)

1st Line Team Leader

Workplace Experience Coordinator 30 hours per week

Customer Service Representative

Site Technician/Caretaker

Business Development Representative - West Midlands

Customer Services Submissions Officer

Business Development Manager (IT)

Sales - Sales Advisor - UK

Banking Representative - Birmingham/Solihull

Telesales Representative/ Admin

1st Line Engineer

Client Services Representative

NFU Mutual Breakdown Incident Advisor

Entry-Level SDR (HF1348820)

Cover Receptionist

2nd Line Engineer - Support

Customer Success Specialist

Team Leader - Night Stock Flow

Casual Tutors - English and Maths

I want to receive the latest job alerts for customer support representative in alcester

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